What the number to call for unauthorized IN APP purchases?
Does anyone know the number to call for "unauthorized" in app purchases😕? Freq asked questions don't answers my purchases questions.😠
User profile for user:
judysings
User level:
Community Specialist
Hi mbabecake,
Happy Holidays! The iTunes Store support is web based. The resources below will explain how to review your purchase history and report any issues. Click on the link below to get in touch with the iTunes Store Support team.
See your purchase history in the iTunes Store - Apple Support
http://support.apple.com/en-us/ht2727
Report a problem or request a refund for a purchase made within the last 90 days.
See your purchase history
- Click to open your account in iTunes.
- Sign in with your Apple ID. iTunes will open to your purchase history, and you'll see the items you purchased.
Alternatively, you can:
- Open iTunes.
- Click iTunes Store.
- Click Sign In.
- Enter your Apple ID and password.
- Click your Apple ID and select Account from the drop-down menu.
- Next to Purchase History, click See All.
It might take a moment for your Purchase History to appear. - To see the details for a purchase, click the arrow to the left of the order date. Your most recent purchases are first.
You'll see the date, time, and web order number in the top-right corner. If you don't recognize a purchase, see if it's one of these types of charges.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
You can use your email receipt to report a problem. If you use Family Sharing and you have an problem with a shared item, ask the family member that bought the item to report the problem using the steps below.
To report a problem with an item you bought, follow these steps:
- Find the email receipt for your purchase.
- Click Report a Problem under the item you're having a problem with.
- Enter the Apple ID and password you used to purchase the item, then click Report a Problem.
- Click Report a Problem next to the item you are having a problem with.
- Select your problem from the Choose Problem menu.
- Follow the onscreen instructions. You might be asked to describe the problem in a text field.
- Click Submit and we'll review your problem.
I hope this information helps ...
- Judy