Cmm405

Q: Having trouble with the iOS 8.1.1 download.  Very slow. Just keeps saying preparing update for about 4 hours now. Help

Having trouble with the iOS 8.1.1 download.  Very slow. Just keeps saying preparing update for about 4 hours now. Help

iPad

Posted on Nov 30, 2014 3:17 PM

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Q: Having trouble with the iOS 8.1.1 download.  Very slow. Just keeps saying preparing update for about 4 hours now. Help

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  • by pedro d,

    pedro d pedro d Dec 2, 2014 9:26 AM in response to Cmm405
    Community Specialists
    Dec 2, 2014 9:26 AM in response to Cmm405

    Hello there, Cmm405.

     

    If you're updating your iPad with an over-the-air iOS update, the following Knowledge Base article offers up some practical steps for troubleshooting some of the issues that can arise:

     

    Resolve issues with an over-the-air iOS update - Apple Support

     

    In your instance, these sections may prove particularly useful:

     

    Download takes a long time, or you can't reach update server

    iOS updates require a persistent Internet connection, and the time it takes to download the update will vary according to the size of the update and your Internet speed. You can use your device normally while downloading the iOS update, and iOS will notify you when you can install the update. To improve the speed of the download, avoid downloading other content.

    Software Update screen

    If you get a message that "an error occurred downloading iOS," try again later. If the issue persists, try updating your device in another network or use iTunes to update your device. Learn more about iOS updates.

    Update does not complete

    If you're installing the update and the progress bar appears to move slowly, be patient. The time an update takes depends on the size of the update and the number of files on the device.

    When you're updating over the air, keep your device connected to a power source so that it doesn't run out of power. If your device does run out of power, connect it to a power source and turn on the device to let the update or restore complete.

    If the update never completes and the progress bar hasn't moved for an extended time, try restarting your device. If you still see the issue after you restart, see what to do if your device appears frozen or won't start.

     

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.