Q: My Telstra sim card has stopped working in my Wi Fi and celluar ipad. Have had card checked and it is fine but screen shows No Ser ... My Telstra sim card has stopped working in my Wi Fi and celluar ipad. Have had card checked and it is fine but screen shows No Service.I Pad works fine on home wifi. more
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Helpful answers
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Dec 2, 2014 11:39 AM in response to Fishbowl53by sterling r,Hello there FishBowl53,
If you are still getting No Service in the upper left corner of the iPad screen when you have the SIM card inserted, I would use the information in the following article to help you determine what may be the cause.
If you see No Service in the status bar of your iPhone or iPad
Follow these steps, testing after each.
- Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
- Restart your device.
- Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
- Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can't connect to Wi-Fi, connect your device to a computer that has iTunes.
- Update your iPhone to the latest version of iOS.
- Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
- Contact your carrier to check for any network or account issues.
- Restore your iPhone.
Thank you for using Apple Support Communities.
Cheers,
Sterling
