iTunes won't recognize my iPhone 6 plus or 5s
Hello all.
I have been having a hard time with the latest version 12.0.1.26. Every time I either hook my iPhone 5S or 6 Plus up I get this error:
I've uninstalled and reinstalled numerous times to no avail. Still the same message. Also so you know I am installing the 64 bit version.
I've ran a diagnostic on iTunes and it came back looking like this:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Gateway DX4850
iTunes 12.0.1.26
QuickTime 7.7.4
FairPlay 2.7.39
Apple Application Support 3.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.0.2770
Gracenote MusicID 3.06.0.2770
Gracenote Submit 3.06.0.2770
Gracenote DSP 3.06.0.2770
iTunes Serial Number 766C13C00A446400
Current user is not an administrator.
The current local date and time is 2014-12-01 08:23:22.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {A0B28A43-5D73-49D3-B8A4-29BF6C757008}
Description: Intel(R) 82579LM Gigabit Network Connection
IP Address: 192.168.1.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Mon Dec 01 06:02:45 2014
Lease Expires: Tue Dec 02 06:02:45 2014
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-12-01 08:22:30.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: ATAPI DVD A DH16ABSH, Rev YA12
Drive is empty.
**** Device Connectivity Tests ****
iPodService 12.0.1.26 (x64) is currently running.
iTunesHelper 12.0.1.26 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod nano (6th Generation) running firmware version 1.2
Serial Number: DCYDT4SGDDW0
iPhone 5s (GSM) running firmware version 7.1.2
Serial Number: DNQL97FTFF9Y
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Any help is appreciated in this matter! Thank you in advance!
iPhone 6 Plus, iOS 8.1.1
