transferring data to Iphone 5s
When trying to transfer data from my iphone4 to iphone 5s I get that my Iphone 4 is not up to date but itunes says it is at 7.1.2. I cannot continue to do the back up. What am I doing wrong?
iPhone 5s, iOS 8.1.1
User profile for user:
pedro d
User level:
Community Specialist
Hello there, Wayjobo.
When having issues with backing up your iOS device, the following Knowledge Base article offers up a great checklist of steps to try for troubleshooting:
If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support
I would recommend starting with these initial steps and then working your way down, if the issue persists:
Update your software
- Get the latest version of iTunes for your computer. If you see a message that says you can't contact the software update server, follow these steps for Mac OS X or Windows.
- Install updates for your Mac. If you use a PC, you can get PC software updates from the Microsoft website.
- Install updates for your iOS software.
Restart your computer and your iOS device
After you restart your computer and iOS device, try to back up again.
Unplug your other USB devices
Keep only your iOS device, keyboard, and mouse plugged in. You need to plug your device directly into the computer.
Free up space
To back up or restore from backup, you need to free up enough space on your hard drive to store the backup or the capacity of the device.
If iTunes can't restore the device because not enough free space is available, follow these steps:
- Choose Settings > General > Reset > Erase all content and settings.
- Try to restore from the backup. You may need to restore from a smaller backup or create a new backup.
Check your security settings
You may need to update, configure, disable, or uninstall your security software.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.