jackiemarr

Q: ADS!

So about two months ago I got on my laptop and i got a notification that my google chrome needed a "update". So I listened and proceeded with the update and after it finished and since then I have been getting pop-up ads on my google chrome and safari. I really don't know what I did or what happened. Since then I've tried to fix and reset my google chrome and safari settings or delete my google chrome and download it again. I really need to get this annoying pop up thing off my laptop it's so annoying and it makes me not want to use it anymore on how annoying it is. Please Help!!!!

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Dec 1, 2014 8:11 PM

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Q: ADS!

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  • by Niel,

    Niel Niel Dec 1, 2014 8:16 PM in response to jackiemarr
    Level 10 (314,422 points)
    Mac OS X
    Dec 1, 2014 8:16 PM in response to jackiemarr

    Click here and follow the instructions, or if they don't cover the type of adware on the computer, these ones. If you're willing to use a tool to remove it(you don't need to, but may find it easier), you can instead run Adware Medic; this link is a direct download.

     

    (117527)

  • by Kappy,

    Kappy Kappy Dec 1, 2014 8:17 PM in response to jackiemarr
    Level 10 (271,794 points)
    Desktops
    Dec 1, 2014 8:17 PM in response to jackiemarr

    Helpful Links Regarding Malware Problems

     

    If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.

     

    Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.

     

    The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.

     

    Fix Some Browser Pop-ups That Take Over Safari.

     

    Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.

     

    Quit Safari

     

    Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.

     

    Relaunch Safari

     

    If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.

     

    This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

     

    An excellent link to read is Tom Reed's Mac Malware Guide.

    Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.

    See these Apple articles:

     

      Mac OS X Snow Leopard and malware detection

      OS X Lion- Protect your Mac from malware

      OS X Mountain Lion- Protect your Mac from malware

      OS X Mavericks- Protect your Mac from malware

      About file quarantine in OS X

     

    If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)

     

    From user Joe Bailey comes this equally useful advice:

     

    The facts are:

     

    1. There is no anti-malware software that can detect 100% of the malware out there.

    2. There is no anti-malware that can detect everything targeting the Mac.

    3. The very best way to prevent the most attacks is for you as the user to be aware that

         the most successful malware attacks rely on very sophisticated social engineering

         techniques preying on human avarice, ****, and fear.

    4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on

        your computer is intended to entice you to install their malware thinking it is a

        protection against malware.

    5. Some of the anti-malware products on the market are worse than the malware

        from which they purport to protect you.

    6. Be cautious where you go on the internet.

    7. Only download anything from sites you know are safe.

    8. Avoid links you receive in email, always be suspicious even if you get something

        you think is from a friend, but you were not expecting.

    9. If there is any question in your mind, then assume it is malware.

  • by Linc Davis,

    Linc Davis Linc Davis Dec 1, 2014 10:06 PM in response to jackiemarr
    Level 10 (208,037 points)
    Applications
    Dec 1, 2014 10:06 PM in response to jackiemarr

    Apple's instructions for solving the problem have been linked above.

     

    Never follow a prompt on any website to install or update software. If software needs to be updated, go to the developer's website and download it.

  • by John Galt,

    John Galt John Galt Dec 1, 2014 11:03 PM in response to jackiemarr
    Level 9 (50,379 points)
    Mac OS X
    Dec 1, 2014 11:03 PM in response to jackiemarr

    You may have inadvertently installed adware. Eradicating it is simple and you don't have to download or install anything to fix it. Read and follow Apple's eradication instructions here.


    For an explanation or how this may have occurred, how to avoid it in the future, and for one possible solution read How to install adware.