capt. karo
Level 1 (3 points)

Q: I recently changed my Apple id and password on a new ipad. Now i cannot log into icloud or app store using the new apple id on my old ipad and iphone 4s. please help me resolve this problem.

I recently changed my Apple id and password on a new ipad. Now i cannot log into icloud or app store using the new apple id on my old ipad and iphone 4s. please help me resolve this problem.

iPad, iOS 8.1.1

Posted on Dec 2, 2014 2:29 AM

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capt. karo

Q: I recently changed my Apple id and password on a new ipad. Now i cannot log into icloud or app store using the new apple id on my ... more

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  • by mario49,

    mario49 mario49 Dec 3, 2014 10:36 AM in response to capt. karo
    Community Specialists
    Dec 3, 2014 10:36 AM in response to capt. karo

    Hey capt. karo,

     

    Thanks for the question. Based on what you stated, it seems like you changed your Apple ID and now are not able to use it on old devices. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.

     

    Apple ID: What to do after you change your Apple ID - Apple Support

     

    Thanks for using Apple Support Communities.

    Cheers,

    Mario

  • by capt. karo,

    capt. karo capt. karo Dec 3, 2014 2:50 PM in response to mario49
    Level 1 (3 points)
    Dec 3, 2014 2:50 PM in response to mario49

    Thanks Mario49.

    This has been helpful but my icloud on both my ipad and iphone have the old Apple ID set in default and I cannot change it. I have tried changing my apple id back to the previous apple id to resolve this, however because I changed my password too the system will not allow me to use the previous password. So I am getting icloud pop-up with the old apple id on my old devices asking me to to enter my password to log in but I cannot because i changed it. Dont know what to do next.

  • by mario49,

    mario49 mario49 Dec 4, 2014 11:07 AM in response to capt. karo
    Community Specialists
    Dec 4, 2014 11:07 AM in response to capt. karo

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action

  • by redsculler,

    redsculler redsculler Jan 19, 2015 1:55 AM in response to mario49
    Level 1 (0 points)
    Jan 19, 2015 1:55 AM in response to mario49

    I am stuck in a loop on my ipad - I have followed the instructions in your article above - I keep trying to delete icloud but cannot because it still wants me to login with my old id/email which is then rejected because it no longer exists.  STUCK.  What am I to do?  Now none of my Apple devices will sync and this is extremely irritating - to say the least.

     

    I assume that I wont be able to access the backup on my computer either because of this - otherwise I would delete my ipad completely and start again - and I really cannot see why, in this age of hackers etc you wonderful APPLE people have not sorted this problem out.

    I had to change my email addresses because someone with too much time on their hands hacked me.  Now I appear to be stuck.

     

    Please help.

     

    Perse