Q: Unable to activate iMessage since upgrade to OS X 10.10.1
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Dec 2, 2014 12:27 PMby sblackatc,Most common sequence is as follows:
(1)
Prior to the upgrade to 10.10.1, I never saw this screen. This spinner goes for 10 minutes or more and I just cancel.
(2)
Of course, canceling leads to this screen. I choose to "Skip."
(3)
Messages then opens, but all the connections are all inactive. I then open the Messages "Preferences" and get the pop-up to login in in order to "activate" iMessage. This time, the pop-up response is a few seconds and asks me to check my network connection. However, the computer is connected to the network and accessing external (web-based) network services without any issues, except for activating iMessage with my Apple ID.
Finally - there have been no changes to my firewall or anything else that I know of. I did add 32 GB of RAM to the computer, but am still using the same CPUs and motherboard. That seemed to be an issue for some folks.
Any help is much appreciated.
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Dec 2, 2014 12:31 PMby Linc Davis,HelpfulThis could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 11
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.apsd.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 12
Reset the NVRAM.
Step 13
Reset the System Management Controller (SMC).
Step 14
Step 15
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.
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Dec 6, 2014 1:21 PMby Ralph Johns (UK),HelpfulHi,
In addition to Linc's wholesale coverage of most of the things known to affect the iMessages account on a Mac check a few set up items as well.
In System Preferences check the Date and Time settings (choose the Automatic Time server option) and also check the Time Zone as most things in Messages are Time Stamped.
In the Network Settings > Advanced Button > DNS tab make sure you list an external DNS server and not just the router IP that shows in the TCP/IP tab. If necessary select a couple of Pubic DNS servers (it was noted in Messages 7 that computers sometimes seemed to be unable to "see" the iMessages servers - your ISP DNS server may have had to be updated - it should have been by now but you never know).
In the Contacts app check the Card Menu > My Card is showing your details.
9:21 PM Saturday; December 6, 2014
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
Dec 8, 2014 6:49 AMby sblackatc,First - many thanks for the steps to try. I executed them in the order provided. I was not successful with accessing after Steps 1 through 8. However, I was successful in accessing iMessage while performing Step 9, using the "Guest" account. I did have to disable some protections that Intego (my antivirus/family protection software) was providing. So, with that lesson in mind, I thought perhaps Intego was blocking my regular login. Unfortunately, that was not the case. However, Step 9 was promising. I continued with Steps 10 through 15, without any success.
I decided to do a "clone" of my hard drive in preparation for doing a clean install and restore of Mavericks 9.5 (from a clone I did prior to the upgrade to Yosemite 10.10). I let this run overnight. On the next morning, in preparation for the restore to Mavericks, I tried to access iMessage (and FaceTime) using my regular Apple ID under Yosemite 10.10.1 and I was able to authenticate my Apple ID and access and use iMessage (and FaceTime). So, I did not have to blow away Yosemite.
Since then (this was last week), I have had no problems. At first I did not have my iPhone number showing up as an authenticated account. I went to my iPhone and powered it on and made sure iMessage and FaceTime were logged out. When I turned them back on there, I was prompted to "activate" from my iPhone. When that process completed, I then had my iPhone number listed as an authenticated account.
I don't what step "fixed" things, but I'm now working. Again many thanks for your thorough guide.
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Dec 8, 2014 6:52 AMby sblackatc,Ralph - thanks for your additional comments. I reviewed them and made sure that I had the date/time set correctly and I am using a true DNS IP address and not just my gateway proxy IP. I also reviewed my iCard to verify all my information. These were excellent additions to the list.
As you will see in my reply to Linc, things are now working for me. I don't know exactly what "fixed" things, but I'm again a happy camper.
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Jan 2, 2015 1:45 PMby jclipshamUK,I had this exact same issue. Tried most of the steps in Linc Davis post (thanks) but in the end it was resolved by a 2 min web chat with apple to validate my iMac for FaceTime/iMessage
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