windfreak1
Level 1 (0 points)

Q: sync device with itunes

device not recognized in itunes on my PC when plugged in w usb, cable. I went into app data file and deleted lock per instructions but still not recognized.

 

also shut off device and comp(XP OS) still not syncing.

 

pls help

Posted on Dec 2, 2014 9:39 PM

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windfreak1

Q: sync device with itunes

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  • by judysings,

    judysings judysings Dec 4, 2014 7:17 AM in response to windfreak1
    Community Specialists
    Dec 4, 2014 7:17 AM in response to windfreak1

    Hi windfreak1,

    Welcome to the Support Communities!  What device are you trying to connect to your PC?  The resource below provides information for an iPhone, iPad or iPod touch (iOS devices), and gives instructions for Windows XP.  I've highlighted some key points for you.  Click on the link for full details.

    iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
    http://support.apple.com/en-is/TS1538

     

    Restart

    Turn off your computer and your iOS device, then turn them on again.

    Update your computer

    Check to make sure that you've installed all required updates for your computer.

    Update iTunes

    Check that you have the latest version of iTunes installed on your computer.

    Make sure your iOS device trusts your computer

    If you connect your iOS device to your computer and see "If you have not connected your iOS device to this computer before, unlock the device and tap Trust," make sure that your device trusts the computer.

    If you use Windows XP and you see the trust alert on your device repeatedly, make sure that you installed iTunes. Learn how to resolve a repeating trust alert when using Windows XP. You might need to reset the lockdown folder.

    Check the USB cable

    Verify that the 30-pin to USB cable or Lightning Connector to USB cable is free of debris and not damaged. If another cable is available, test with that cable instead.

    USB cables that are bundled with third-party products or accessories might work only to charge those products and might not transmit data. Also, if you're using a third-party case or extended battery pack, try removing the case and connecting the Apple-supplied USB cable directly to your device.

    Verify that Apple Mobile Device Support is installed

     

    iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating system below.

    Windows XP

    • Click Start.
    • Choose Control Panel.
    • Open the "Add or Remove Programs" control panel and verify that Apple Mobile Device Support is visible in the list of currently installed programs.

     

    I hope this information helps ....

     

    - Judy