Yosemite mail mailbox alphabetical sort doesn't work

Why am I having trouble getting one mailbox into proper alphabetical order, and how can I fix it? It moved a mailbox to end of list, and I can't move it back w/o a lot of trouble, involving possible loss of the mailbox & subfolders along w/ it.

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Dec 3, 2014 2:49 PM

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28 replies

Feb 2, 2015 6:52 AM in response to Tucker2000

same problem here 😕 Mail v8.2 \\ Yosemite 10.10.2


all my mail accounts are jumbled up (iCloud & Gmail).

The old trick of UN-ENABLE, ENABLE doesn't seem to work with Yosemite


Have logged into the web interfaces of all my accounts and the boxes appear alphabetical, its just within Apple Mail they are not.


I can manually drag and they stay, but a number of accounts have numerous mailboxes.

Feb 17, 2015 1:58 AM in response to David Werner1

so I was on the phone to AppleCare on another matter... and I thought I'd get this one looked at... and SOLVED! 🙂


I was initially told by first support that they hadn't heard of this issue, so I pointed out this wasn't something new to Yosemite and has gone back years in OSX mail in my experience. A supervisor was put on the phone.


we started with the smaller of two Gmail IMAP accounts:


BACKUP BACKUP BACKUP <<< don't say I didn't warn you!


tried the un-enable/re-enable again... to no avail

then we opted to un-enable and add the Account again using the Mail/Preferences pane (didn't resolve the issue).


Then mail did something a little odd. On deletion of this replicated Gmail IMAP account it removed BOTH copies of that account! 😮


But when we re-added it again, it had resolved the Alphabetical mailbox issue!!! HUZZAH 😁


...due to the amount of mail that was then re-caching we opted to resolve the iCloud mail account next.


This time on clicking remove it launched the Internet Accounts pane Mail/ACCOUNTS not the Mail/Preferences/Accounts pane that we where in.

clicked on iCLOUD and unticked Mail. Back intoMail/Preferences/Accountsand deletediCloud account...this took us BACK to theInternet Accounts panewhere we opted to remove the entireiCloud Account.


** at this point you will be presented with lots of DELETE/ MERGE pop ups as you are removing contacts/calendars etc... so be warned!!!!


but on re-adding the iCloud Internet Account, it had resolved the Alphabetical mailbox issue again! HUZZAH 😁




Now the reason I've posted all the waffle to this simple REMOVE and RE-ADD solution

is that it didn't do what I was expecting when clicking the remove mail account symbol, and I thought it best to point this out to others having the issue.


and apart from it messing up my Address Book ON MY MAC Vs iCloud contacts (which was resolved thanks to that backup I took before I did all this)

all is now well in the Alphabetical mailbox dept (for me)


Hope it works for you too!

Apr 22, 2015 5:48 AM in response to David Werner1

DO NOT BOTHER TURNING ACCOUNTS OFF AND BACK ON (that will cause more problems than it fixes)


Make sure you can see the mailbox list on the left hand side of the screen. If you can't, go to View > Show Mailbox List. Under "Inbox", simply drag the individual email inbox icons for your accounts in the Mail sidebar to the order you want them to appear. Restart Mail.


Simple as that. Works in Yosemite.

May 5, 2015 10:44 AM in response to David Werner1

OK, I found a fix. YMMV, but it looks like this.


1. Quit mail.

2. In System Preferences -> Internet Accounts disable the appropriate mail account.

User uploaded file

3. In Terminal:

cd ~/Library/Mail/V2/IMAP-nameofyouraccounthere

rm .mboxCache.plist

find . -name Info.plist -exec rm {} \;

4. Quit Terminal

5. In System Preferences -> Internet Accounts enable the appropriate mail account.

6. Open Mail

Jun 18, 2015 7:04 PM in response to David Werner1

EASIEST WORKAROUND!!!!!!


this thing has bugged me for a while but just solved it.


Create a master folder, and put all your other folders inside it!

Simply add folder, and then put others inside with drag and drop.


the bug that stops you moving folders around does not happen in subfodlers. so I now have three master folders for work, personal and home, and arrange everything else within those three folders at will without apple ******* it up.

(it is also great because it aids keeping focus within a topic )

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Yosemite mail mailbox alphabetical sort doesn't work

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