My 20 month old son picked up my father's brand new (2 weeks old) iphone 5S, and 5 minutes later we see he has somehow turned the screen completely black and white. No color remains. It is not the grayscale or the invert color options. He had just upgraded to iOS 8.1.1. Any ideas for how this happened? And how to get the color back?
iPhone 5s, iOS 8.1.1
UPDATE: We just discovered that when rotating the phone and changing from portrait to landscape view that some color appears in the corner during the transition, but once the screen fully rotates yhe black and white is all that remains.
What troubleshooting have you tried? First step is to power the device off/on. If that does not help, then a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot, and it will not affect your data. See if it fixes the problem.
Thank you for the suggestions. However I have tried powering off as well as a reset. We have shut down all the apps running in the background and then reset. We also looked through the apps that were opened when my son had the phone. He had opened a game or two, and several stock apps like newsstand and safari, but not Settings. I assumed he may have somehow accessed some new feature included in iOS 8.1.1 that I am not aware of right now.
No new features, but it sounds like Accessibility issue. What happens if you try to triple-click the home button? You may have to restore the device from your last backup if you do not find anything in Accessibility.
His triple click feature was turned off, so triple clicking had no effect. Actually, all it did was pull up the background apps like a normal double click.
I suggest restoring. First make a backup of the device. Then restore the device as new and see if the screen corrects itself. If it does, then restore the last backup and see if it remains correct.
I looked at this thread last night when my iphone 5 lost its colour. All black and white as if in grayscale. It wasn't switched to grayscale though (settings/general/accessibility/grayscale). There had been no trauma. It started charging from a wall outlet in colour and when it was finished it was black and white. Tried reboots, software updates etc. Nothing worked. The phone itself worked properly and the camera took pictures in colour (if I messaged them to someone else's phone who could check it). I took it to apple store today and we had to restore it. Yay, colour again! When I restored the icloud back up... gray again. Its some software glitch. I had to wipe (restore) the phone again and manually reinstall stuff rather than use the back up. Weird. But fixable. Don't underestimate wiping your phone. Its hard to remember all those logins, you take for granted.
Triple clicking the Home button worked for me. Thanks.
There's an accessability setting called "Grayscale". If it's on, try switching it off. If it's off, try switching it on and off, as if it is a software glitch, this will update that setting's value and might correct it. If that doesn't fix your problem, it's probably a hardware issue.
you have 2 options the first is you do a 3 finger triple click to get an options box up select the choose filter option and then select the none option and voila. the next option is to go to your settings>general>accessibility>zoom>show controller then tap on the controller>choose filter>none and again presto. although i am a little late i hope this helps.
Yes, this is good
i have same problem and referred to ur advice.
its work
This worked perfectly for me, had tried a few other things before.
Thank you
Setting-General-accessibility-zoom(off)-invert color(off),grayscale (off)
This filter suggestion solved my problem instantly. Thanks a million!
Thanks a lot! It works for me
iPhone 5S screen is black & white (no color)
