Mandi_K16
Level 1 (0 points)

Q: Validate payment details online for Apple TV

I am trying to log into my account on Apple TV and repeatedly get an error message that says that I need to validate my payment details online. I use the Apple TV in another location with no troubles whatsoever.

If I log into the iTunes store on my computer my details are all correct. If, however, I log into the Apple Online Store and go to my account, I have no payment details listed. I've tried to put my card details in but the country for the billing address in the Payment Information is stuck on 'United States' (it needs to be changed to the UK).

I'd appreciate any help as I've looked online but can't find anything.

Thanks

Posted on Dec 3, 2014 8:56 PM

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Mandi_K16

Q: Validate payment details online for Apple TV

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  • by pedro d,

    pedro d pedro d Dec 5, 2014 8:45 AM in response to Mandi_K16
    Community Specialists
    Dec 5, 2014 8:45 AM in response to Mandi_K16

    Hello there, Mandi_K16.

     

    When trying to correct payment details and your country on your iTunes Store account, the following Knowledge Base article offers some practical steps to make those changes:

     

    Change the country of your iTunes Store, App Store, iBooks Store, and Mac App Store account - Apple Support

     

    Change your country on Mac or PC

    1. Click to open your account in iTunes (you might need to sign in with your Apple ID).
      Or, you can follow these steps to view your account:
      • Open iTunes. Then click iTunes Store.
      • Click Sign In. Enter your Apple ID.
        click sign in
      • Once you've signed in, click your Apple ID. Then select Account.
        click your Apple ID
    2. Click Change Country or Region.
    3. Select your country from the Select a country or region menu. Click Change.
    4. Click Continue on the Welcome to the iTunes Store page.
    5. Review the Terms and Conditions and Apple Privacy Policy.
    6. Select “I have read and agree to these terms and conditions” if you agree.
    7. Click Agree.
    8. Enter your payment method.
    9. Enter your billing address. Then click Continue.

    Get help

    Find out what to do if you can't change your country or region.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.