HT203585: FaceTime for Mac: Troubleshooting FaceTime

Learn about FaceTime for Mac: Troubleshooting FaceTime
Rahul.Gandhi

Q: Not receiving incoming calls on Mac at FaceTime

I am not able to receive incoming phone calls on Mac but can make outgoing calls from Mac .....what do I do ?

MacBook Air, OS X Mountain Lion (10.8.2)

Posted on Dec 4, 2014 4:16 AM

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Q: Not receiving incoming calls on Mac at FaceTime

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  • by Linc Davis,

    Linc Davis Linc Davis Dec 4, 2014 9:58 AM in response to Rahul.Gandhi
    Level 10 (207,926 points)
    Applications
    Dec 4, 2014 9:58 AM in response to Rahul.Gandhi

    Cellular calling doesn't yet work reliably. Any improvement may only be temporary.

    Make sure you've followed the instructions in this support article. Note that both iCloud and FaceTime on the Mac must be signed in to the same Apple ID; those are two separate steps. Also note that the Mac and the phone must be connected to the same Wi-Fi network. Ethernet won't work. Trying to pair the phone to the Mac as a Bluetooth device won't work either.

    If cellular calling still doesn't work, sign out of FaceTime and sign back in. You may have to do the same on the phone. The email address that you use as your Apple ID must be able to receive FaceTime calls.

  • by Rahul.Gandhi,

    Rahul.Gandhi Rahul.Gandhi Dec 4, 2014 9:57 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 4, 2014 9:57 PM in response to Linc Davis

    Thanks and I have tried as per your instructions but still not able to receive incoming calls on my Mac Air. Please note the operating software is updated. I am receiving incoming calls on my iPad Mini but not on Mac Air......dont know the problem.

  • by Linc Davis,

    Linc Davis Linc Davis Dec 5, 2014 6:56 AM in response to Rahul.Gandhi
    Level 10 (207,926 points)
    Applications
    Dec 5, 2014 6:56 AM in response to Rahul.Gandhi

    I don't know of anything else you can do. Maybe Apple Support would.

  • by Rahul.Gandhi,

    Rahul.Gandhi Rahul.Gandhi Dec 5, 2014 9:05 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 5, 2014 9:05 PM in response to Linc Davis

    Thanks.....

  • by markspark,

    markspark markspark Apr 25, 2015 8:53 AM in response to Rahul.Gandhi
    Level 1 (5 points)
    Apr 25, 2015 8:53 AM in response to Rahul.Gandhi

    I'm having a similar issue. On a 2011 Air, outgoing and incoming calls work. On a 2014 Pro Retina, outgoing works but not incoming. As far as I can tell, they are identically set up wrt iCloud, FaceTime, WiFi network config, etc. Have tried signing in and out of iCloud, FaceTime.

     

    Its a good feature, pity it doesn't seem to work consistently

  • by melissayin,

    melissayin melissayin Jul 26, 2015 2:10 AM in response to Rahul.Gandhi
    Level 1 (0 points)
    Jul 26, 2015 2:10 AM in response to Rahul.Gandhi

    I have a similar problem. Am able to receive incoming FaceTime calls from my iPhone, but not from my Mac. Am able to make outgoing calls from the Mac though.

     

    Apple support help us please.

  • by amg1957,

    amg1957 amg1957 Dec 1, 2015 6:51 PM in response to Rahul.Gandhi
    Level 1 (14 points)
    Desktops
    Dec 1, 2015 6:51 PM in response to Rahul.Gandhi

    I have this same issue.  It used to work just fine, but for some reason I can no longer receive Facetime calls on my Mac.  It works fine on my iphone and ipad, but not my Mac.  I can make outgoing calls on the mac just fine.  I checked and the icloud and facetime apple ID's are the same.  It is connected to my phone and "authorized".  The only thing I can think of is I did install Skype recently.  But in preferences for Facetime it still shows using Facetime to receive calls.

  • by kiyobashi,

    kiyobashi kiyobashi Dec 4, 2015 9:31 AM in response to amg1957
    Level 1 (0 points)
    Dec 4, 2015 9:31 AM in response to amg1957

    same problem here... it used to work no idea why it has stopped. Same issue on my Macbook air, can make but cannot receive calls

  • by amg1957,

    amg1957 amg1957 Dec 4, 2015 3:47 PM in response to Rahul.Gandhi
    Level 1 (14 points)
    Desktops
    Dec 4, 2015 3:47 PM in response to Rahul.Gandhi

    I have done everything the support group suggests:

    1) Checked Date and time and closest city

    2) Checked to make sure Do Not Disturb (in notifications) isn't on

    3) Deleted Facetime Preferences in the Library files

    4) Checked to make sure icloud and facetime used the same apple ID

    5) Checked to make sure my phone was connected to my Mac and on the same WiFi network

     

    Since I can make outgoing calls with no problem (Both cellular calls and facetime calls) it tells me it is connected with the Mac and for some reason Facetime just isn't seeing the calls come in. 

     

    The only think I can think of is I recently loaded on Skype, and upgraded Zoom.  Similar type services.

     

    Next step is Apple Support.

  • by amg1957,

    amg1957 amg1957 Dec 5, 2015 2:18 PM in response to amg1957
    Level 1 (14 points)
    Desktops
    Dec 5, 2015 2:18 PM in response to amg1957

    Finally figured it out.  After spending some time with Apple support, resetting everything in the system, I figured out that somehow my "notifications" had been changed for Facetime.  System Preferences, Notifications and then look at facetime.  They had been turned to Non.  How that happened I don't know, but I now consider this closed.

  • by Brooke614,

    Brooke614 Brooke614 Apr 15, 2016 8:12 AM in response to amg1957
    Level 1 (4 points)
    Apr 15, 2016 8:12 AM in response to amg1957

    Thank you so much, amg1957!  This was my problem and you helped me fix it!

  • by big_valvowski,

    big_valvowski big_valvowski Jun 17, 2016 1:52 PM in response to amg1957
    Level 1 (4 points)
    Jun 17, 2016 1:52 PM in response to amg1957

    thanks amg1957. this solved my problem after spending hours restting everything.

  • by morpheus0061,

    morpheus0061 morpheus0061 Jun 28, 2016 12:11 PM in response to amg1957
    Level 1 (8 points)
    Jun 28, 2016 12:11 PM in response to amg1957

    thank you! I've been struggling with this for months and now I've got it fixed.