Not receiving incoming calls on Mac at FaceTime

If you’re expecting a call from someone, make sure that they have the right details of your account.

Check your blocked people list – FaceTime not working

Sometimes people accidently add a person to the blocked list, and this could be one of the reasons why you are not receiving any call from that person. To check the block list:

• Go to settings
• Tap on FaceTime
• Then tap on ‘blocked.'

The list of the people you’ve blocked will be displayed. If the person is on the list, here’s how to remove them from there –

• Tap on edit
• Tap the Remove icon beside their name
• And unblock

This is the last thing you can do if your FaceTime is still not working.

SHOOT! I wish this worked for me, but it didn't. I am glad it has worked for everyone else.

Following your instruction to check for blocked calls on FaceTime pointed me in the right direction. I wasn't even logged on to FaceTime on my Mac after recent upgrade. After logging back in I was able to make and receive my home calls. So your post was helpful. Thank you

Cellular calling doesn't yet work reliably. Any improvement may only be temporary.

Make sure you've followed the instructions in this support article. Note that both iCloud and FaceTime on the Mac must be signed in to the same Apple ID; those are two separate steps. Also note that the Mac and the phone must be connected to the same Wi-Fi network. Ethernet won't work. Trying to pair the phone to the Mac as a Bluetooth device won't work either.

If cellular calling still doesn't work, sign out of FaceTime and sign back in. You may have to do the same on the phone. The email address that you use as your Apple ID must be able to receive FaceTime calls.

I don't know of anything else you can do. Maybe Apple Support would.

I'm having a similar issue. On a 2011 Air, outgoing and incoming calls work. On a 2014 Pro Retina, outgoing works but not incoming. As far as I can tell, they are identically set up wrt iCloud, FaceTime, WiFi network config, etc. Have tried signing in and out of iCloud, FaceTime.

Its a good feature, pity it doesn't seem to work consistently

I have a similar problem. Am able to receive incoming FaceTime calls from my iPhone, but not from my Mac. Am able to make outgoing calls from the Mac though.

Apple support help us please.

I have this same issue. It used to work just fine, but for some reason I can no longer receive Facetime calls on my Mac. It works fine on my iphone and ipad, but not my Mac. I can make outgoing calls on the mac just fine. I checked and the icloud and facetime apple ID's are the same. It is connected to my phone and "authorized". The only thing I can think of is I did install Skype recently. But in preferences for Facetime it still shows using Facetime to receive calls.

same problem here... it used to work no idea why it has stopped. Same issue on my Macbook air, can make but cannot receive calls

I have done everything the support group suggests:

1) Checked Date and time and closest city

2) Checked to make sure Do Not Disturb (in notifications) isn't on

3) Deleted Facetime Preferences in the Library files

4) Checked to make sure icloud and facetime used the same apple ID

5) Checked to make sure my phone was connected to my Mac and on the same WiFi network

Since I can make outgoing calls with no problem (Both cellular calls and facetime calls) it tells me it is connected with the Mac and for some reason Facetime just isn't seeing the calls come in.

The only think I can think of is I recently loaded on Skype, and upgraded Zoom. Similar type services.

Next step is Apple Support.

Finally figured it out. After spending some time with Apple support, resetting everything in the system, I figured out that somehow my "notifications" had been changed for Facetime. System Preferences, Notifications and then look at facetime. They had been turned to Non. How that happened I don't know, but I now consider this closed.

Thank you so much, amg1957! This was my problem and you helped me fix it!

thanks amg1957. this solved my problem after spending hours restting everything.