Bootcamp: Windows Support Software save error

Hi All,

I got an error “Windows support software could not be saved to selected drive. An error occurred while saving the Windows support Software”.

I have Macbook Pro Mid 2014 model. I have updated to latest Yosemite and updated all the App Store apps to their latest version.
I have my Win 8.1 iso copied to Mac HDD and 32GB USB connected. Opened Bootcamp and elected all three options and continued.

Above error is displayed when progress is around 60%. I repeated the same for 4-5 times and even tried it after restarting Mac. But, the same error keeps popping up. I am attaching the screenshot of the same.

User uploaded file

What would be the problem? If it is the issue of downloading Support software, can I manually download and install (or copy) it? And, how to do the same?

Thanks in anticipation.

MacBook Pro with Retina display, OS X Yosemite (10.10.1)

Posted on Dec 4, 2014 3:09 AM

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Posted on Dec 4, 2014 12:52 PM

Thanks Jasmine and Loner.


It worked fine today. Select the first two options of making bootable USB and Windows Support Software download. And, then again selected the third Install option manually.


Its not mandatory for the Support Software to be present to install Windows. The first option creates the bootable USB. You can have the copy of Support Software downloaded manually in another machine from the apple support software download link, based on your Mac model.


Once the windows is installed you can unzip the Support package and install the setup.exe from BootCamp folder. It works fine,

And, Windows is LIVE.🙂

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Dec 4, 2014 12:52 PM in response to Ultronn

Thanks Jasmine and Loner.


It worked fine today. Select the first two options of making bootable USB and Windows Support Software download. And, then again selected the third Install option manually.


Its not mandatory for the Support Software to be present to install Windows. The first option creates the bootable USB. You can have the copy of Support Software downloaded manually in another machine from the apple support software download link, based on your Mac model.


Once the windows is installed you can unzip the Support package and install the setup.exe from BootCamp folder. It works fine,

And, Windows is LIVE.🙂

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Dec 4, 2014 8:58 AM in response to Ultronn

1. Can you try the download over a wired connection, if possible?

2. You can download the drivers, but on newer machines, some of the drivers are needed during the Windows installation, for example BT drivers, if you are using a BT Keyboard/Mouse.

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Feb 3, 2015 7:32 AM in response to Ultronn

Hey Ultronn,


I am having this same issue and can't fix it. Yours just worked one day? Doing them separate i get to the windows install but since my keyboard and mouse won't work I can't go further. how did you by pass this? I am trying one more time and then going to take my usb keyboard and mouse from work and do it. but iv'e had windows on this computer prior to this. but it got a virus so deleted it and re installing and now won't let me.

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Aug 14, 2015 9:38 PM in response to Ultronn

I tried over numerous days, even bought a new USB stick, and I kept getting the same error. Today, I found another solution online, and that one worked for me. Insert the USB stick (don't remove it until everything's done), reboot in Safe Boot mode (hold left Shift key when you hear the startup chime), start Disk Utility, erase the entire USB stick itself (not its partition) as FAT (it won't mount the stick's partition afterwards since it's in safe mode), then reboot normally and restart Boot Camp Utility to save to the newly-formatted stick.


Source: http://gizmostorm.com/fix-the-windows-support-software-could-not-be-saved-to-the -selected-drive-boot-camp/

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Dec 13, 2017 12:46 PM in response to Ultronn

Hi, maybe its too late but i want to share my success. I also have the same problem like you “Windows support software could not be saved to selected drive. An error occurred while saving the Windows support Software” Popping multiple time of my trial. Then i try to changing my USB Drive 16GB USB 2.0 and its amazing the error doesn't show anymore. Hope this simple way can help.

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Bootcamp: Windows Support Software save error

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