I took my iMac to the Apple store since it was stuck at the gray screen and spinning. They hooked it up and said FileVault was encrypting and to just let it go for a day. It's been 4 days now and its still spinning.
Take it back to the store you had it service in.
This procedure is a diagnostic test. It makes no changes to your data.
Please triple-click anywhere in the line below on this page to select it:
diskutil cs list | pbcopy
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign ($) to appear below what you entered.
The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.
The Terminal window doesn't show the output. Please don't copy anything from there.
If any personal information appears in the output, anonymize before posting, but don’t remove the context.
Unfortunately, I cannot go to finder. Even after a hard reboot, my users appear, after logging into my user, the gray screen and spinning begin. I have no access to any menus. I tried a safe reboot, resetting my PRAM and went into disk utility. I was recently told to go to the disk utility and turn off encryption. I will try that tonight. I have an appt. to go back to apple store tomorrow. I am trying to get the info from my hard drive, since the folks at apple just want to wipe it and reinstall. Not good.
If you want to preserve the data on the startup drive, and it's not already backed up, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.
There are several ways to back up a Mac that is not fully functional. You need an external hard drive or other storage device to hold the data.
1. Start up from the Recovery partition, from Internet Recovery, or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
If you use FileVault 2, then you must first unlock the startup volume. Select its icon ("Macintosh HD," unless you gave it a different name.) It will be nested below another disk icon, usually with the same name. Click the Unlock button in the toolbar. Enter your login password when prompted.
2. If Method 1 fails because of disk errors, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
3. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
4. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Hi Linc,
I am having the issue of FireVault. It has not been running for very long, but the computer was without external source while encrypting - It shuts down when buttery is at 60%.
I am bit concerned about my computer, I have a bad feeling about this encryption. It stopped at about 20 %, and now is estimating time remaining. The bar goes until 100% and comes back to 20 % again.
I tried some suggestion to rebot the computer on command+R, open utility disk and unlock the hard drive and repair disk. All seemed to be fine and no changes with the FireVault when I restarted the computer.
I have done the diagnostic procedure that you suggested. Below is the output. On some lines appears the word error, so something is wrong...By the way, it says that free space is 19 MB, but actually is 265 GB.
Maybe you can figure out a way out.
Many thanks in advance, regards
+-- Logical Volume Group 78A994D7-8022-4D1F-9883-9AE9AD9EC962
=========================================================
Name: Macintosh HD
Status: Online
Size: 499248103424 B (499.2 GB)
Free Space: 18972672 B (19.0 MB)
|
+-< Physical Volume EE2057DC-ADA2-496E-ACD2-CF3B9ED5A2E5
| ----------------------------------------------------
| Index: 0
| Disk: disk0s2
| Status: Online
| Size: 499248103424 B (499.2 GB)
|
+-> Logical Volume Family 815A2662-2248-4B33-B352-EC662A01D40A
----------------------------------------------------------
Encryption Status: Unlocked
Encryption Type: AES-XTS
Conversion Status: Converting
Conversion Direction: forward
Has Encrypted Extents: Yes
Fully Secure: No
Passphrase Required: Yes
|
+-> Logical Volume EC3D4B4B-4B07-4CFE-883A-A7208B704F94-bash: syntax error near unexpected token `('
|
-bash: syntax error near unexpected token `|'
+-- Logical Volume Group 78A994D7-8022-4D1F-9883-9AE9AD9EC962
=========================================================
Name: Macintosh HD
Status: Online
Size: 499248103424 B (499.2 GB)
Free Space: 18972672 B (19.0 MB)
|
+-< Physical Volume EE2057DC-ADA2-496E-ACD2-CF3B9ED5A2E5
| ----------------------------------------------------
| Index: 0
| Disk: disk0s2
| Status: Online
| Size: 499248103424 B (499.2 GB)
|
+-> Logical Volume Family 815A2662-2248-4B33-B352-EC662A01D40A
----------------------------------------------------------
Encryption Status: Unlocked
Encryption Type: AES-XTS
Conversion Status: Converting
Conversion Direction: forward
Has Encrypted Extents: Yes
Fully Secure: No
Passphrase Required: Yes
|
+-> Logi +-- Logical Volume Group 78A994D7-8022D9EC962883-9AE9A
-bash: +--: command not found =========================================================
-bash: =========================================================: command not found
Name: Macintosh HD
-bash: Name:: command not found
Status: Online
-bash: Status:: command not found
Size: 499248103424 B (499.2 GB)
-bash: syntax error near unexpected token `('
Free Space: 18972672 B (19.0 MB)
-bash: syntax error near unexpected token `('
|
-bash: syntax error near unexpected token `|'
+-< Physical Volume EE2057DC-ADA2-496E-ACD2-CF3B9ED5A2E5
-bash: Physical: No such file or directory
| ----------------------------------------------------
-bash: syntax error near unexpected token `|' | Index: 0
-bash: syntax error near unexpected token `|'
| Disk: disk0s2
-bash: syntax error near unexpected token `|'
| Status: Online
-bash: syntax error near unexpected token `|'
| Size: 499248103424 B (499.2 GB)
-bash: syntax error near unexpected token `|'
|
-bash: syntax error near unexpected token `|'+-> Logical Volume Family 815A2662-2248-4B33-B352-EC662A01D40A
-bash: +-: command not found
----------------------------------------------------------
-bash: ----------------------------------------------------------: command not found
Encryption Status: Unlocked
-bash: Encryption: command not found
Encryption Type: AES-XTS
-bash: Encryption: command not found
Conversion Status: Converting
-bash: Conversion: command not found
Conversion Direction: forward
-bash: Conversion: command not found
Has Encrypted Extents: Yes
-bash: Has: command not found
Fully Secure: No
-bash: Fully: command not found
Passphrase Required: Yes
-bash: Passphrase: command not found
|
-bash: syntax error near unexpected token `|'
+-> Logical Volume EC3D4B4B-4B07-4CFE-883A-A7208B704F94
-bash: +-: command not found
---------------------------------------------------
-bash: ---------------------------------------------------: command not found
Disk: disk1
-bash: Disk:: command not found
Status: Online
-bash: Status:: command not found
Size (Total): 498876809216 B (498.9 GB)
-bash: syntax error near unexpected token `Total'
Conversion Progress: 20%
-bash: Conversion: command not found
Revertible: Yes (unlock and decryption required)
-bash: syntax error near unexpected token `('
LV Name: Macintosh HD
-bash: LV: command not found
Volume Name: Macintosh HD
-bash: Volume: command not found
Content Hint: Apple_HFS
-bash: Content: command not found
FileVault has been encrypting for 4 days
