My ipod not recognized by computer

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Level 1

1 points

My ipod not recognized by computer

Hi,

I JUST bought an iPod Nano this morning. I came home, plugged it into the computer to charge (it's completely dead), and wanted to install it on my laptop (a Dell Inspiron 15. I've heard some laptops have had issues with some ipod devices, so I wanted to go ahead and throw that info out there). However, my iPod doesn't seem to be charging. And my laptop does not recognize my ipod (the whole "computer does not recognize device.... device is malfunctioned" message appears). I've tried unplugging it, and plugging it back in many times, I've clicked on the Bluetooth icon (there's an option "Add Bluetooth Device, I can't get it to do much...), and I've gone into the Control Panel of my computer, to the Hardware spot, and tried uninstalling, and it still doesn't work (BTW, my device is labeled under the Hardware section as "Unknown USB Device (Device Descriptor Request Failed)"). I already have iTunes installed on my computer. I'm getting pretty frustrated and could use some ideas.

iPod nano, Windows 8

Posted on Dec 4, 2014 7:13 AM

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Answer 1

Best reply

jeffd55

Community Specialist

Dec 5, 2014 1:26 PM in response to Ltstevens09

Hello Ltstevens09,

Thank you for using Apple Support Communities.

It's my understanding that your iPod isn't being recognized by your computer. This article provides a number of steps that should help you sort this issue out.

iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

Regards,

Jeff D.

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Answer 2

KaSyX

Level 1

0 points

Dec 7, 2014 2:06 PM in response to jeffd55

Hello... my ipod 7g is not recognized too . I went through all of the steps and it doesnt work on my computer... i really have no idea what is wrong ... It doesnt appears in my computer, doesnt appears in itunes, It shows only in the bar next to the windows clock, but when i click on the icon there is no even option to unplug it .... (It works fine on my girlfriends laptop). I have this ipod for 1 year... I just want to start to use it on my computer ... 😟 help me please..

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Answer 3

May 25, 2015 6:28 PM in response to Ltstevens09

Thought I'd throw my two cents in here. I was having the same issue with my computer to which I was getting an error message stating my device has malfunctioned. I went through all the steps attempting to repair my USB port and/or device drivers, but to no avail. The last thing I tried was switching to a different iPod cable and, to my surprise, my issue was fixed. So, before trying to move heaven and Earth, just give a different cable a shot.

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