HT201363: About Apple ID security questions

Learn about About Apple ID security questions
c6whatever

Q: Need to change security questions

ccan't reset security questions and I fortgot answers. Will not let me reset

iPhone 5s, iOS 8.1

Posted on Dec 4, 2014 12:01 PM

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Q: Need to change security questions

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  • by Kappy,

    Kappy Kappy Dec 4, 2014 12:03 PM in response to c6whatever
    Level 10 (270,401 points)
    Desktops
    Dec 4, 2014 12:03 PM in response to c6whatever

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a rescue email address or a Security Questions issue, then see:

             If you forgot the answers to your Apple ID security questions - Apple Support.

             Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.

  • by Niel,

    Niel Niel Dec 4, 2014 12:03 PM in response to c6whatever
    Level 10 (312,003 points)
    Dec 4, 2014 12:03 PM in response to c6whatever

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.

     

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