HT202649: If you can't sign in with two-step verification using your Apple ID

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Q: Hello, I just bought a used iPhone 4S but can't get past the ID to continue set up. I went to iforgot as requested to reset my password to my existing account. Still can't get past the ID.

Hello,

I am having setup issues with a used 4S iphone. I can't get past the Apple ID step.

First it said it was an existing ID and I should go to iforgot and reset my password.

I did, but still keep getting the error message.

 

Then I entered the serial number online support and it said the ID was another account. Would that be the seller?

Do I need to get them to unregister under their name before I can proceed? Or...

 

Please help. I start  new job on Monday that required me to have a smartphone. I need it up and running.

 

Thank you

R

Posted on Dec 4, 2014 4:32 PM

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Q: Hello, I just bought a used iPhone 4S but can't get past the ID to continue set up. I went to iforgot as requested to reset my pas ... more

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