iPhone pulls automatically pulls up Photos when I plug it in to Windows computer.

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iPhone pulls automatically pulls up Photos when I plug it in to Windows computer.

Just FYI...I have Hp pavillion g7 notebook PC running windows 8.1 64 bit. I have an interesting case. When I plug my phone into my computer it quickly and automatically pulls up the Photos app that came with the computer. It NEVER did this before, until one day when I transfered some pics from my phone to the computer. Ever since that day this has been happening.

In addition, my computer and phone wont sync up so I cant tranfer any music. The computer recognizes the cable (It makes the sound and charges the phone as well as pulling up the photos app) and the phone knows it's plugged in because under settings->iTunes Wifi sync, it says "Sync will resume when 'Computer'sName' is available" However, in iTunes, the sync button is greyed out. Any ideas?

iPhone 4, iOS 6.1.2

Posted on Dec 5, 2014 10:56 AM

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Answer 1

Drew Reece

Level 6

10,684 points

Dec 5, 2014 12:18 PM in response to iadd667

The first issue sounds link a setting to 'Open xxx when a camera is detected' has been set. The iPhone contains the photo data which mounts like a camera when connected. See if the app has any settings to disable that. Otherwise see if Windows has a setting for what app to launch when a camera is connected.

See if this helps (maybe question 4?)…

http://windows.microsoft.com/en-us/windows/troubleshoot-autoplay-problems#1TC=wi ndows-7

I suspect once the phone is attached as a camera iTunes is no longer able to use it. Disable the auto play feature above, reboot connect the iPhone & then see if iTunes is able to sync. NOTE: iTunes wifi sync is not the same as USB sync. Wifi sync requires both devices are on the same local network - is this the case?

In iTunes select your device to see how it is setup - the summary section of the device pages will show you an option to disable wifi sync when the iPhone is connected.

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Answer 2

Mar 14, 2017 5:52 PM in response to iadd667

For Windows 10...Settings>Devices>AutoPlay>Apple IPhone>(Take no action)...I put that in parenthesis because that's what I chose but you might want to do something different. Anyway hope this helped!😍✅ℹ😕

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Answer 3

Mar 14, 2017 5:58 PM in response to iadd667

The problems are unrelated. You've gotten advice on how to deal with the photos. The iTunes issue is probably because your computer isn't supplying enough power to the USB port that you have connected the phone to. A minimum of 1/2 amp is required. Some ports on some computers can't supply this much, especially if there are other power-consuming devices attached to USB or you are using an unpowered hub.

Also, verify that you have version 12.5.5 of iTunes and update if you don't.

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