I was wondering if anyone has the same problem, basically out of the blue I cannot switch to any of my Netflix profiles except the main one. If I do I get logged out. It only affects my ATV, not online or from the iPad. I asked on the Netflix live chat they told me some bull such as yeah we know we're working on it.
Sounds more like a Netflix issue.
I thought the same but I've googled the problem for a long time and apparently no one else is affected, which is impossible if it was a Netflix issue.
It's working fine on my system as well. However, it seems strange that they would acknowledge it if that weren't the case.
Have you tried signing out? Rebooting? Reset?
I've tried everything including deleting the Netflix profiles and making new ones, and power cycling the ATV etc. No results. The only thing I haven't tried is to factory restore my ATV because it took a while to set it up the way I like it. The guy on the Netflix chat promptly answered : "We are aware of this problem and our engineers are working as we speak to get this resolve ASAP. I'm glad you reported this to us, so that we know that you too are affected" but if you google 'cannot switch Netflix profiles on Apple TV' you get zero results, weird. Since I was also setting up Plexconnect I was wondering if I'd messed up the thing, but disabling plex didn't help. I am disappointed because the main reason I bought it was Netflix but it's basically impossible to use without profiles (big family with kids).
That doesn't necessarily mean it isn't impacting others. The response from Netflix would better illustrate the issue occurring On their end.
A restore will set the device to factory and reload the firmware. A reset will just erase the settings, I would try that first.
I did a reset (what I meant with power cycling earlier). Hold menu+down, unplug etc. No results.
A power cycle is a reboot, unplug is no different. A reset will wipe all settings, requiring everything to be setup again. This is different from a restore, which will also set it back to factory and reload the firmware.
However it does look to be something Netflix acknowledges as their issue so I would pursue them.
Netflix profiles not working
