15 inch Macbook Pro Retina Screen or Graphics Problem?

Question

Level 1

9 points

15 inch Macbook Pro Retina Screen or Graphics Problem?

Hi guys,

I have a 2 month old rMBP Mid 2014 and i am experiencing horizontal lines in the middle and bottom of the screen. For example, If i was browsing a site and then close the window you can still see parts of the website in the middle of the screen. I took the laptop in for the technicians to have a look and they a blaming it on the software,claiming that Gfxcardstatus is causing the problem. The problem still persists even with gfxcardstatus turned off. Is anyone else with the mid 2014/late 2013 having this problem? Does Gfxcardstatus do this? Is it the Lcd or gpu failure? .Please take a look at the photos and tell me what you guys think. Thank you M.

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Dec 6, 2014 11:27 PM

Reply

Answer 1

mende1

Level 10

93,568 points

Dec 6, 2014 11:31 PM in response to Sadeck123

gfxCardStatus only lets you choose which GPU you want to use, and it never causes this type of problems.

If those lines appear with both GPUs, it is probably a screen issue. You have a 2 months old computer, so it is in warranty. I recommend you to make a backup of your files and take the MacBook to an Apple Store or reseller to get it fixed. They will diagnose your computer and will tell you what it is the problem, but the repair should be free unless you caused it.

Reply

Answer 2

Sadeck123 Author

Level 1

9 points

Dec 6, 2014 11:43 PM in response to mende1

I took the computer to the store to have it check out and the technicians are refusing to do anything claiming that my software Gfxcardstatus is causing the problem. I turned gfxcardstatus off and the problem still persists.

Reply