HT202696: About your support coverage and service options
Learn about About your support coverage and service options
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Helpful answers
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Dec 7, 2014 2:36 PM in response to Christ62by Niel,If you're the device's original owner, take the device and its original purchase receipt to a physical Apple Store.
If not, but you're able to contact the person who set the lock, send them this link and tell them to follow its instructions.
If neither of the above applies, you can't activate the device but may be able to get it refunded. Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)
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