Meeshi86

Q: Why can't my Macbook Pro or iMac make a Facetime call out?

I've been trying to call my aunt or even my niece on their iphones from my imac or macbook pro and the calls always fail.

Im on version 10.7.5  and their phones are iphone 4s and iphone 5c.  I can call them from my ipad or iphone but the computers calls wont go through.

 

I thought I needed to update facetime maybe but when i was going to buy it again from the app store for 99 cents it told me I already had the newest version of facetime on my computer. Not sure if that's true though ...it says my version of FT is 1.1.1... So...I'm confused as to why it wont work   all help is greatly appreciated  thanks

Posted on Dec 7, 2014 6:58 PM

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Q: Why can't my Macbook Pro or iMac make a Facetime call out?

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  • by alex_h1,

    alex_h1 alex_h1 Dec 9, 2014 6:43 AM in response to Meeshi86
    Community Specialists
    Dec 9, 2014 6:43 AM in response to Meeshi86

    Hi Meeshi86,

     

    Thank you for using Apple Support Communities.

     

    To troubleshoot this issue where you're unable to place a FaceTime call from your Macs, please follow the troubleshooting steps outlined below.  Since the issue is occuring on multiple computers, I would especially concentrate on troubleshooting using FaceTime behind a firewall, to ensure your network is configured correctly.

     

    Troubleshooting FaceTime for Mac

    You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.

    If you encounter issues making or receiving FaceTime calls, try the following:

    • Verify that FaceTime is enabled in FaceTime > Preferences.
      • If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
    • Verify that the Date, Time, and Time Zone are set correctly:
      1. From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
      2. Enable "Set Automatically".
      3. Click the Time Zone tab and confirm the closest city is correct.
    • Verify that both parties are connected to an active broadband Internet connection.
    • Verify the phone number or email address being used is the correct one activated for FaceTime.
      • You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
    • Verify that both parties have installed the latest software updates for their Mac and/or device. See:

     

    FaceTime for Mac: Troubleshooting FaceTime - Apple Support

     

    Cheers,

    Alex H.