100% packet loss

Question

Level 1

5 points

100% packet loss

I am having trouble with my internet. I use firefox usually, but when I need to I use safari. The problem is that my internet is going too slow, and my ISP told me to "ping" a website and when I did it told me I had 100% packet loss. My ISP refered me to apple but I dont have the money to pay to get it fixed by them. Does anyone know how I can speed up my net, and if this packet loss thing is a problem, can someone please help me fix it. thanks

Robert I

Powerbook G4, Mac OS X (10.4.7)

Posted on Oct 1, 2006 4:08 PM

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Answer 1

AJ

Level 5

7,075 points

Oct 3, 2006 5:52 AM in response to Robert I

The problem is that my internet is going too slow, and my
ISP told me to "ping" a website and when I did it
told me I had 100% packet loss. My ISP refered me to
apple but I dont have the money to pay to get it
fixed by them.

first, we nede more information. are you on dialup, dsl, or broadband? Airport or hardwired?
Do you have a router, or are you direct connect?
Is the router configured correctly?

If you have a router, DSL modem, and/or cable modem, pull thier power plugs, wait 30 seconds or so. Shut down your Mac. Power them back on in this order:

Cable/DSL modem.
Wait for it to initialize and come to a ready state.
Power on the Router. Wait for it to come back to a ready state.
Power on the Mac.

Once logged in, and in this order:
ping 127.0.0.1
ping your own IP address
ping your router (if you have one)
ping your ISPs gateway address
ping your ISPs DNS servers

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Answer 2

lz3broc

Level 2

420 points

Oct 6, 2006 4:37 AM in response to Robert I

you should pretty much try everything AJ suggested.

as for the packet loss and the info your ISP gave you, I'd fire them. a lot of ISP's dwant to put the blame for internet issues on your Macs but they don't have a hill of beans worth of clue about how to use a Mac or how they work.

I'd be more inclined that your internet problem is a issue with the router, modem, cables, something there... so as long as you're paying your ISP money they have a responsibility to send techs out to your home or office to check and diagnose the hardware you are using if you are using a Broadband connection. etc.

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