Itunes 12.0.1 will not download podcasts: error 3105.

Question

EmJos Author

Level 1

12 points

Itunes 12.0.1 will not download podcasts: error 3105.

Updated to 12.0.1 overnight and now when I try to download podcasts, and fail, I get repeated error messages: 3105.

My internet connection is fine.

Itunes downloads worked fine yesterday before the latest download

I've quit Itunes: no improvement

I've shutdown the computer and restarted: no improvement. Same error message.

OSX v 10.9.5

Processor: 2.2Ghz. Intel core i7; memory 8GB

I look forward to any assistance,

EmJos

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Dec 8, 2014 1:46 PM

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Answer 1

Linc Davis

Level 10

209,547 points

Dec 8, 2014 2:24 PM in response to EmJos

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 2

EmJos Author

Level 1

12 points

Dec 8, 2014 2:41 PM in response to Linc Davis

Hi Linc,

Thanks for your assistance.

I followed your directions, but did not find anything Itunes related under User Diagnostic Reports, or System Diagnostic Reports. So I did a search for Itunes and copied below:

9/12/2014 03:34:35.618 com.apple.launchd.peruser.501[167]: (com.apple.iTunesHelper.43152[240]) Exited with code: 1

9/12/2014 03:35:49.955 sudo[18157]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.2dSPkw/Scripts/com.apple.pkg.iTunesX.SwOTGY ; USER=_softwareupdate ; COMMAND=./Tools/AlertAll.app/Contents/MacOS/AlertAll /

9/12/2014 07:39:27.559 com.apple.IconServicesAgent[204]: main Failed to composit image for binding VariantBinding [0x131] flags: 0x8 binding: FileInfoBinding [0x325] - extension: aax, UTI: com.apple.itunes.audible, fileType: ????.

9/12/2014 07:39:27.560 quicklookd[522]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x203] flags: 0x8 binding: FileInfoBinding [0x103] - extension: aax, UTI: com.apple.itunes.audible, fileType: ???? request size:16 scale: 1

9/12/2014 07:39:34.574 iTunes[514]: ApplePushService: APSConnection being used without a delegate queue

9/12/2014 07:39:59.375 iTunes[514]: Entered:_AMMuxedDeviceDisconnected, mux-device:1

9/12/2014 07:39:59.375 iTunes[514]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:1

9/12/2014 07:39:59.375 iTunes[514]: tid:1ec03 - Mux ID not found in mapping dictionary

9/12/2014 07:39:59.375 iTunes[514]: tid:1ec03 - Can't handle disconnect with invalid ecid

9/12/2014 07:39:59.600 iTunes[514]: Entered:_AMMuxedDeviceDisconnected, mux-device:2

9/12/2014 07:39:59.600 iTunes[514]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:2

9/12/2014 07:39:59.601 iTunes[514]: tid:1ec03 - Mux ID not found in mapping dictionary

9/12/2014 07:39:59.601 iTunes[514]: tid:1ec03 - Can't handle disconnect with invalid ecid

9/12/2014 07:40:36.132 iTunes[514]: Entered:_AMMuxedDeviceDisconnected, mux-device:3

thank you for your fast response

EmJos

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Answer 3

Linc Davis

Level 10

209,547 points

Dec 8, 2014 3:27 PM in response to EmJos

You don't seem to have followed the instructions. Please review them carefully and try again. If something isn't clear, ask.

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Answer 4

EmJos Author

Level 1

12 points

Dec 8, 2014 7:25 PM in response to Linc Davis

Hi Linc, I followed the instructions,

1. Opened Console

2. found, "All Messages"

re: View ▹ Show Log List - I don't have any option in my View menu to "Show Log List"

3. clicked "Clear Display" which resulted in an empty window.

until I reached: "Then take one of the actions that you're having trouble with." -- this sentence doesn't say anything meaningful to me.

The sidebar gives me the following options:

1. System Log Queries: All Messages: (which is clear as per instructions)

2. Diagnostic and Usage Information/User Diagnostic Reports & System Diagnostic Reports: (neither of these have an Itunes headings)

3. Files:

a) system.log: this has a very long list of entries for Dec 9th - some of which relate to Itunes. I copied a sample from the approximate time the error showed up this morning.

Dec 9 07:39:27 emmas-MacBook-Pro.local com.apple.IconServicesAgent[204]: main Failed to composit image for binding VariantBinding [0x131] flags: 0x8 binding: FileInfoBinding [0x325] - extension: aax, UTI: com.apple.itunes.audible, fileType: ????.

Dec 9 07:39:27 emmas-MacBook-Pro.local quicklookd[522]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x203] flags: 0x8 binding: FileInfoBinding [0x103] - extension: aax, UTI: com.apple.itunes.audible, fileType: ???? request size:16 scale: 1

Dec 9 07:39:34 emmas-MacBook-Pro.local iTunes[514]: ApplePushService: APSConnection being used without a delegate queue

Dec 9 07:39:59 emmas-MacBook-Pro.local iTunes[514]: Entered:_AMMuxedDeviceDisconnected, mux-device:1

Dec 9 07:39:59 emmas-MacBook-Pro.local iTunes[514]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:1

Dec 9 07:39:59 emmas-MacBook-Pro.local iTunes[514]: tid:1ec03 - Mux ID not found in mapping dictionary

Dec 9 07:39:59 emmas-MacBook-Pro.local iTunes[514]: tid:1ec03 - Can't handle disconnect with invalid ecid

Dec 9 07:39:59 emmas-MacBook-Pro.local iTunes[514]: Entered:_AMMuxedDeviceDisconnected, mux-device:2

Dec 9 07:39:59 emmas-MacBook-Pro.local iTunes[514]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:2

Dec 9 07:39:59 emmas-MacBook-Pro.local iTunes[514]: tid:1ec03 - Mux ID not found in mapping dictionary

Dec 9 07:39:59 emmas-MacBook-Pro.local iTunes[514]: tid:1ec03 - Can't handle disconnect with invalid ecid

Dec 9 07:40:36 emmas-MacBook-Pro.local iTunes[514]: Entered:_AMMuxedDeviceDisconnected, mux-device:3

Dec 9 07:40:36 emmas-MacBook-Pro.local iTunes[514]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:3

Dec 9 07:40:36 emmas-MacBook-Pro.local iTunes[514]: tid:21127 - Mux ID not found in mapping dictionary

Dec 9 07:40:36 emmas-MacBook-Pro.local iTunes[514]: tid:21127 - Can't handle disconnect with invalid ecid

Dec 9 07:40:36 emmas-MacBook-Pro.local iTunes[514]: Entered:_AMMuxedDeviceDisconnected, mux-device:4

&

Dec 9 09:29:22 emmas-MacBook-Pro.local com.apple.usbmuxd[21]: SCEDeviceSocketCallback 0x100425830-iTunes/com.apple.iTunes remote peer closed connection for sce 0x100425830.

Dec 9 09:29:29 emmas-MacBook-Pro.local iTunes[311]: _send_message (thread 0x11cd48000): Could not securely send message size 406: SSL_ERROR_SYSCALL errno (Broken pipe).

Dec 9 09:29:29 emmas-MacBook-Pro.local iTunes[311]: AMDeviceStopSession (thread 0x11cd48000): Could not stop session with device 214: kAMDSendMessageError

all the other options in the Sidebar window don't seem relevant.

b) library /logs (this has a long list - no itunes)

c) library /logs / AppleFile ServiceError (but none of the dates are yesterday's, so I assume they're not relevant)

d) Diagnostic Reports (this has a long list - no itunes)

e)Event Monitor (this has a long list - no itunes)

f) PenComm (this has a long list - no itunes)

g)Xsan (this has a long list - no itunes)

h) var/log (this has a long list - no itunes)

thank you

emma

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Answer 5

Linc Davis

Level 10

209,547 points

Dec 8, 2014 8:16 PM in response to EmJos

This is what you should see in the Console window:

By an "action that you're having trouble with," I mean in this case downloading a podcast.

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Answer 6

EmJos Author

Level 1

12 points

Dec 8, 2014 9:50 PM in response to Linc Davis

Thank you.

I attempted to download a podcast, the following appeared in the console window

9/12/2014 16:42:42.499 iTunes[311]: Entered:_AMMuxedDeviceDisconnected, mux-device:327

9/12/2014 16:42:42.500 iTunes[311]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:327

9/12/2014 16:42:42.500 iTunes[311]: tid:15883 - Mux ID not found in mapping dictionary

9/12/2014 16:42:42.500 iTunes[311]: tid:15883 - Can't handle disconnect with invalid ecid

9/12/2014 16:43:18.312 iTunes[311]: Entered:_AMMuxedDeviceDisconnected, mux-device:328

9/12/2014 16:43:18.312 iTunes[311]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:328

9/12/2014 16:43:18.312 iTunes[311]: tid:1d62f - Mux ID not found in mapping dictionary

9/12/2014 16:43:18.313 iTunes[311]: tid:1d62f - Can't handle disconnect with invalid ecid

9/12/2014 16:43:53.987 iTunes[311]: Entered:_AMMuxedDeviceDisconnected, mux-device:329

9/12/2014 16:43:53.987 iTunes[311]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:329

9/12/2014 16:43:53.988 iTunes[311]: tid:1d633 - Mux ID not found in mapping dictionary

9/12/2014 16:43:53.988 iTunes[311]: tid:1d633 - Can't handle disconnect with invalid ecid

9/12/2014 16:44:24.712 iTunes[311]: Entered:_AMMuxedDeviceDisconnected, mux-device:330

9/12/2014 16:44:24.713 iTunes[311]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:330

9/12/2014 16:44:24.713 iTunes[311]: tid:1d637 - Mux ID not found in mapping dictionary

9/12/2014 16:44:24.714 iTunes[311]: tid:1d637 - Can't handle disconnect with invalid ecid

is this what you need?

regards,

emma

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Answer 7

Linc Davis

Level 10

209,547 points

Dec 8, 2014 10:06 PM in response to EmJos

It looks like an iOS device is connected to iTunes, either via the USB cable or Wi-Fi. Disconnect the device and try again.

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