HT204152: Frequently asked questions about two-step verification for Apple ID

Learn about Frequently asked questions about two-step verification for Apple ID
newmediagroup

Q: How can I confirm my Recovery Key?

How can I confirm my Recovery Key? 

 

I have it [well, at least the first one anyway], from the first time I set up TSA, but now I forget if it may have changed if I had to turn off TSA for specific applications, then I turned it back on again. How do I test it?

Mac Pro 2.66 Quad-Core Intel Xeon, Mac OS X (10.6.5)

Posted on Dec 9, 2014 8:47 AM

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Q: How can I confirm my Recovery Key?

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Dec 9, 2014 9:07 AM in response to newmediagroup
    Level 9 (77,925 points)
    iTunes
    Dec 9, 2014 9:07 AM in response to newmediagroup

    Sign into http://appleid/apple.com and when prompted apply the recovery key; see if it lets you in. (Unlike some other services the recovery key is not single use.)

  • by newmediagroup,

    newmediagroup newmediagroup Dec 9, 2014 9:12 AM in response to Roger Wilmut1
    Level 1 (0 points)
    Dec 9, 2014 9:12 AM in response to Roger Wilmut1

    Thank you Roger, but I am never "asked for" my Recovery Key. I simply enter my Apple ID and my password, and then the 4 digit code sent to my iPhone, and I'm in. 

     

    Where can I "see" or manually "confirm" my Recovery Key?  Are you saying to enter my Recovery Key for my "Password?"

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Dec 9, 2014 9:23 AM in response to newmediagroup
    Level 9 (77,925 points)
    iTunes
    Dec 9, 2014 9:23 AM in response to newmediagroup

    Go to that URL and sign in in the usual way. Then click this link:

     

    Screen Shot 2014-12-09 at 17.22.05.jpg

  • by newmediagroup,

    newmediagroup newmediagroup Dec 9, 2014 10:26 AM in response to Roger Wilmut1
    Level 1 (0 points)
    Dec 9, 2014 10:26 AM in response to Roger Wilmut1

    Okay, yes Roger, I understand all this, which I can do, but the 4 digit code sent to my iPhone is NOT the "Recovery Code" which is a long string of characters and numbers similar to an IP address with letters and dashes instead of periods.

     

    I need to test or see my "Recovery Code."

     

    Thank you for your patience.

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Dec 9, 2014 12:30 PM in response to newmediagroup
    Level 9 (77,925 points)
    iTunes
    Dec 9, 2014 12:30 PM in response to newmediagroup

    You are not going to actually see your Recovery Code anywhere except where you wrote it down when you were given it - that's the whole point.

     

    Click the link I highlighted above and enter the key:

     

    recovery.jpg

    If you want to you can get a new recovery key:

     

    1. Go to My Apple ID.
    2. Select Manage your Apple ID and sign in with your password and trusted device.
    3. Select Password and Security.
    4. Under Recovery Key, select Replace Lost Key.

    When you create a new key, your old Recovery Key is no longer usable.

  • by newmediagroup,

    newmediagroup newmediagroup Dec 9, 2014 1:51 PM in response to Roger Wilmut1
    Level 1 (0 points)
    Dec 9, 2014 1:51 PM in response to Roger Wilmut1

    Thank you Roger. I ended up calling Apple and they told me just to generate a new Recovery Key which I did. Now I know for sure the new key number and will file it away in all the appropriate places.

     

     

    Thank you for your help and patience,

    John

  • by newbie forever,

    newbie forever newbie forever Jun 6, 2016 2:45 PM in response to Roger Wilmut1
    Level 1 (4 points)
    Jun 6, 2016 2:45 PM in response to Roger Wilmut1

    Roger - I used the steps you outlined in this post to try and get a new recovery key for an original iPad. The recovery key option is no longer available. Yet, the iPad continues to insist I must have a recovery key to get logged in to my apple services. What can I do to generate a new recovery key since I do not have the old one.

     

    All help is greatly appreciated.

     

    Many thanks!

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Jun 6, 2016 3:02 PM in response to newbie forever
    Level 9 (77,925 points)
    iTunes
    Jun 6, 2016 3:02 PM in response to newbie forever

    Go to http://appleid.apple.com on a computer and sign in. You will need to get a verification code sent to your trusted device. Then click 'edit' in the Security section:

    Screen Shot 2016-06-06 at 22.56.54.jpg

    This will expand the section and you will see a link to get a new Recovery Key:

    Screen Shot 2016-06-06 at 22.58.45.jpg

  • by newbie forever,

    newbie forever newbie forever Jun 6, 2016 3:27 PM in response to Roger Wilmut1
    Level 1 (4 points)
    Jun 6, 2016 3:27 PM in response to Roger Wilmut1

    Roger - For whatever reason our apple ID pages are layed out different. On my page, I do not have the recovery key option under the "Security" heading. My trusted Devices are listed separately and outside of the "Security" section as their own stand alone section. I've gone through every section and there is no option for a Recovery Key. One more thing, I do have two factor verification ON.

     

    Any idea on what to do next?

     

    Many thanks!

  • by LACAllen,

    LACAllen LACAllen Jun 6, 2016 10:40 PM in response to newbie forever
    Level 5 (4,586 points)
    iCloud
    Jun 6, 2016 10:40 PM in response to newbie forever

    2 Factor Authentication does not have a Recovery Key.

     

    2 Step Verification does.

     

    This what the security section for 2FA looks like.

     

    Screen Shot 2016-06-07 at 1.38.28 AM.jpg

  • by newbie forever,

    newbie forever newbie forever Jun 7, 2016 11:23 AM in response to LACAllen
    Level 1 (4 points)
    Jun 7, 2016 11:23 AM in response to LACAllen

    Okay. We are on the same page.  I have 2 Factor Authentication On and my security options look like yours.  The issue is I can't get my iPad 1st generation to stop asking for a recovery key to activate apple services. The iPad will not accept my password with the 6 digit verification code. Instead, it asks for the Recovery Key number. So the options as I see it are: 1) get a recovery key number regenerated since I do not have the original recovery key number or 2) find a workaround so the iPad accepts the password. Either way, I need help and I am open to all suggestions

     

    Many thanks!

  • by LACAllen,

    LACAllen LACAllen Jun 8, 2016 2:13 AM in response to newbie forever
    Level 5 (4,586 points)
    iCloud
    Jun 8, 2016 2:13 AM in response to newbie forever

    OK... an iPad first gen is not directly compatible with 2FA. Again, there is no recovery key with 2FA. You could always go back to 2 Step Verification.

     

    Devices must be at iOS 9 or later. See the hint below about older software.

     

    Screen Shot 2016-06-08 at 5.09.01 AM.png

     

    Screen Shot 2016-06-08 at 5.09.10 AM.png