I can't print Amazon.com shipping labels from Safari or Firefox

Hey there Eclectic116,

If I understand correctly, you see the print job for these labels go into your print queue but seem to get stuck and nothing ever prints. I would recommend the troubleshooting from the following article to help you get that resolved, named:

OS X Mavericks: Solve printing problems

Start with these steps, and there are more in the article if you need them.

Try these suggestions:

If your printer is attached to your Mac, make sure it’s firmly connected, plugged into a power source, and turned on.

If you use a printer on the network, make sure your Mac and the printer are still on the same network, the printer is turned on, and the network is not experiencing problems. If the network has multiple printers, check which printer you actually used—it may be different from the one you think you chose.

If you use a shared printer attached to another Mac, make sure the Mac has Mac OS X v10.5 or later, is not in sleep, and has sharing turned on.

If you still can’t print, see the additional troubleshooting information below.

Try to restart from the printer’s queue window

Click the printer’s icon in the Dock to open the printer’s queue window.

• If you see the Resume button in the toolbar, the printer is paused. Click the Resume button.
• If another job is holding up the queue because of an error, select that job, then click the small Delete Job button on the right (marked with an X).
• If an individual print job is paused, select it, then click the Resume Job button on the right (marked with a curved arrow).

If you don’t see your print job in the printer’s queue, you may have printed to a different printer. Check the queue windows for other printers, or try printing again, making sure you choose the correct printer.

Check the printer

Go to the printer and check the following:

• It’s turned on and is displaying normal status lights.
• It has paper, and the paper isn’t jammed.
• It has enough ink or toner.
• Its cables are properly connected.

If your printer is attached to your computer’s USB port, open System Information, then click USB. If the printer’s name appears in the hardware list but the printer doesn’t work, review the printer’s documentation for further troubleshooting information.

Check your device’s USB connection

If the printer is on the network, open Printers & Scanners preferences, then add the printer again to create a new printer queue. For instructions, see:

Set up a printer

If you can’t add the printer because it doesn’t appear in the list of available printers, it may be turned off, or your Mac may be on different network now. If the printer was shared by another user, the user may have stopped sharing it, or the user’s Mac may be offline. If you don’t manage the printer, ask the person who does for help.

If you can print to the newly added printer queue, delete the old printer queue.

Thank you for using Apple Support Communities.

All the best,

Sterling