User profile for user: OICU_812
OICU_812 Author
User level: Level 1
0 points

kernel panic after yosemite update

Problem description:

Panic Report


EtreCheck version: 2.1.1 (104)

Report generated December 10, 2014 at 5:14:43 PM EST


Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Verified)

iMac - model: iMac12,2

1 2.7 GHz Intel Core i5 CPU: 4-core

20 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

8 GB DDR3 1333 MHz ok

BANK 1/DIMM1

8 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 2560 x 1440


System Software: ℹ️

OS X 10.10.1 (14B25) - Uptime: 7:31:44


Disk Information: ℹ️

ST31000528AS disk0 : (1 TB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (918.58 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


OPTIARC DVD RW AD-5690H


USB Information: ℹ️

Logitech USB Receiver

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader

Apple Inc. FaceTime HD Camera (Built-in)

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Adware: ℹ️

Geneio [Remove]


Kernel Extensions: ℹ️

/Library/Extensions

[not loaded] com.logmein.hamachi (1.0) [Support]

[loaded] com.symantec.kext.SymAPComm (12.7.1f4 - SDK 10.8) [Support]

[not loaded] com.symantec.kext.filesecurity (12.7f4 - SDK 10.8) [Support]

[loaded] com.symantec.kext.fw (5.3.1f4 - SDK 10.8) [Support]

[loaded] com.symantec.kext.internetSecurity (5.4f4 - SDK 10.8) [Support]

[loaded] com.symantec.kext.ips (3.9.2f1 - SDK 10.8) [Support]

[loaded] com.symantec.kext.pf (5.7.1f4 - SDK 10.8) [Support]


Launch Agents: ℹ️

[invalid?] all-wcprops [Support]

[invalid?] entries [Support]

[invalid?] com.qvod.agent.plist.svn-base [Support]

[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[running] com.adobe.AdobeCreativeCloud.plist [Support]

[invalid?] com.genieo.engine.plist Adware! [Remove]

[loaded] com.google.keystone.agent.plist [Support]

[invalid?] com.logmein.hamachimb.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

[running] com.qvod.agent.plist [Support]

[loaded] com.symantec.errorreporter-periodicagent.plist [Support]

[loaded] com.symantec.nis.application.plist [Support]

[running] com.symantec.uiagent.application.plist [Support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Support]

[loaded] com.google.keystone.daemon.plist [Support]

[invalid?] com.logmein.hamachi.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[running] com.symantec.deepsight-extractor.plist [Support]

[failed] com.symantec.errorreporter-periodic.plist [Support]

[loaded] com.symantec.liveupdate.daemon.ondemand.plist [Support]

[loaded] com.symantec.liveupdate.daemon.plist [Support]

[not loaded] com.symantec.nav.migrateqtf.plist [Support]

[running] com.symantec.sharedsettings.plist [Support]

[running] com.symantec.symdaemon.plist [Support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.adobe.ARM.[...].plist [Support]

[loaded] com.adobe.ARM.[...].plist [Support]

[invalid?] com.Hyperlync.HubManager.plist [Support]

[invalid?] com.nero.HSMMonitor.plist [Support]


User Login Items: ℹ️

EarthDesk Core Application (/Users/[redacted]/Library/PreferencePanes/EarthDesk.prefPane/Contents/Resource s/EarthDesk Core.app)


Internet Plug-ins: ℹ️

o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]

QvodPlayerPlugin: Version: 1.0 - SDK 10.8 [Support]

Unity Web Player: Version: UnityPlayer version 3.5.5f4 - SDK 10.6 [Support]

Default Browser: Version: 600 - SDK 10.10

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Support]

FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 [Support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

Flash Player: Version: 15.0.0.223 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]

CANONiMAGEGATEWAYDL: Version: 3.1.0.2 [Support]

NortonInternetSecurityBF: Version: 1.10.0 - SDK 10.6 [Support]

QvodBrowserPlugin: Version: 1.0 - SDK 10.8 [Support]

JavaAppletPlugin: Version: Java 8 Update 25 Check version


User internet Plug-ins: ℹ️

aThunderPlugIn: Version: Unknown


Safari Extensions: ℹ️

Norton Internet Security


3rd Party Preference Panes: ℹ️

EarthDesk [Support]

Flash Player [Support]

Java [Support]

Norton\nQuickMenu [Support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 80.77 GB

Destinations:

Data [Network]

Total size: 2.00 TB

Total number of backups: 62

Oldest backup: 2014-03-19 17:41:23 +0000

Last backup: 2014-12-10 21:38:22 +0000

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 80.77 GB X 3)


Top Processes by CPU: ℹ️

99% EarthDesk Core

27% Dock

13% mds

3% WindowServer

0% loginwindow


Top Processes by Memory: ℹ️

520 MB EarthDesk Core

301 MB SymDaemon

172 MB Google Chrome

150 MB Safari

133 MB com.apple.WebKit.WebContent


Virtual Memory Information: ℹ️

14.55 GB Free RAM

4.30 GB Active RAM

898 MB Inactive RAM

1.72 GB Wired RAM

2.80 GB Page-ins

0 B Page-outs


Diagnostics Information: ℹ️

Dec 10, 2014, 09:43:57 AM Kernel_2014-12-10-094357_[redacted]s-iMac-3.panic [Details]

Dec 10, 2014, 09:43:38 AM Self test - passed

Dec 10, 2014, 12:54:15 AM EarthDesk Core_2014-12-10-005415_[redacted]s-iMac-3.cpu_resource.diag [Details]

Dec 10, 2014, 12:11:13 AM SymDaemon_2014-12-10-001113_[redacted]s-iMac-3.crash

Dec 9, 2014, 06:20:42 PM SymDaemon_2014-12-09-182042_[redacted]s-iMac-3.crash

Dec 9, 2014, 04:11:57 PM EarthDesk Core_2014-12-09-161157_[redacted]s-iMac-3.cpu_resource.diag [Details]

Dec 9, 2014, 06:38:29 AM EarthDesk Core_2014-12-09-063829_[redacted]s-iMac-3.cpu_resource.diag [Details]

Dec 9, 2014, 03:17:11 AM EarthDesk Core_2014-12-09-031711_[redacted]s-iMac-3.cpu_resource.diag [Details]

Dec 9, 2014, 03:13:23 AM Kernel_2014-12-09-031323_[redacted]s-iMac-3.panic [Details]

Dec 9, 2014, 02:20:37 AM SymDaemon_2014-12-09-022037_[redacted]s-iMac-3.crash

Dec 8, 2014, 06:36:48 PM EarthDesk Core_2014-12-08-183648_[redacted]s-iMac-3.cpu_resource.diag [Details]

Dec 2, 2014, 03:38:35 PM Kernel_2014-12-02-153835_[redacted]s-iMac-3.panic [Details]


iMac, 10.10.1 (14B25)

Posted on Dec 10, 2014 2:21 PM

Reply
7 replies
User profile for user: Kappy
Kappy
User level: Level 10
362,023 points

Dec 10, 2014 2:55 PM in response to OICU_812

EarthDesk Core is either crashed and may have started the panic, but in any case is using all your CPU time and slowing down the computer.


Norton isn't needed and its components may slow down the computer or even cause panics. Unless you need to have anti-malware software installed because of your employer, then I would not bother with it.


If you need to scan your disk for malware then use ClamXAV instead. Most attacks these days are from internet sites.


Helpful Links Regarding Malware Problems


If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.


Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.


The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.


Fix Some Browser Pop-ups That Take Over Safari.


Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.


Quit Safari


Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.


Relaunch Safari


If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.


This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.


An excellent link to read is Tom Reed's Mac Malware Guide.

Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.

See these Apple articles:


Mac OS X Snow Leopard and malware detection

OS X Lion- Protect your Mac from malware

OS X Mountain Lion- Protect your Mac from malware

OS X Mavericks- Protect your Mac from malware

About file quarantine in OS X


If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)


From user Joe Bailey comes this equally useful advice:


The facts are:


1. There is no anti-malware software that can detect 100% of the malware out there.

2. There is no anti-malware that can detect everything targeting the Mac.

3. The very best way to prevent the most attacks is for you as the user to be aware that

the most successful malware attacks rely on very sophisticated social engineering

techniques preying on human avarice, ****, and fear.

4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on

your computer is intended to entice you to install their malware thinking it is a

protection against malware.

5. Some of the anti-malware products on the market are worse than the malware

from which they purport to protect you.

6. Be cautious where you go on the internet.

7. Only download anything from sites you know are safe.

8. Avoid links you receive in email, always be suspicious even if you get something

you think is from a friend, but you were not expecting.

9. If there is any question in your mind, then assume it is malware.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

kernel panic after yosemite update

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