OICU_812
Level 1 (0 points)

Q: kernel panic after yosemite update

Problem description:

Panic Report

 

EtreCheck version: 2.1.1 (104)

Report generated December 10, 2014 at 5:14:43 PM EST

 

Hardware Information: ℹ️

  iMac (27-inch, Mid 2011) (Verified)

  iMac - model: iMac12,2

  1 2.7 GHz Intel Core i5 CPU: 4-core

  20 GB RAM Upgradeable

  BANK 0/DIMM0

  2 GB DDR3 1333 MHz ok

  BANK 1/DIMM0

  2 GB DDR3 1333 MHz ok

  BANK 0/DIMM1

  8 GB DDR3 1333 MHz ok

  BANK 1/DIMM1

  8 GB DDR3 1333 MHz ok

  Bluetooth: Old - Handoff/Airdrop2 not supported

  Wireless:  en1: 802.11 a/b/g/n

 

Video Information: ℹ️

  AMD Radeon HD 6770M - VRAM: 512 MB

  iMac 2560 x 1440

 

System Software: ℹ️

  OS X 10.10.1 (14B25) - Uptime: 7:31:44

 

Disk Information: ℹ️

  ST31000528AS disk0 : (1 TB)

  S.M.A.R.T. Status: Verified

  EFI (disk0s1) <not mounted> : 210 MB

  Macintosh HD (disk0s2) / : 999.35 GB (918.58 GB free)

  Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

  OPTIARC DVD RW AD-5690H 

 

USB Information: ℹ️

  Logitech USB Receiver

  Apple Computer, Inc. IR Receiver

  Apple Internal Memory Card Reader

  Apple Inc. FaceTime HD Camera (Built-in)

  Apple, Inc. Keyboard Hub

  Apple Inc. Apple Keyboard

  Apple Inc. BRCM2046 Hub

  Apple Inc. Bluetooth USB Host Controller

 

Thunderbolt Information: ℹ️

  Apple Inc. thunderbolt_bus

 

Gatekeeper: ℹ️

  Mac App Store and identified developers

 

Adware: ℹ️

  Geneio [Remove]

 

Kernel Extensions: ℹ️

  /Library/Extensions

  [not loaded] com.logmein.hamachi (1.0) [Support]

  [loaded] com.symantec.kext.SymAPComm (12.7.1f4 - SDK 10.8) [Support]

  [not loaded] com.symantec.kext.filesecurity (12.7f4 - SDK 10.8) [Support]

  [loaded] com.symantec.kext.fw (5.3.1f4 - SDK 10.8) [Support]

  [loaded] com.symantec.kext.internetSecurity (5.4f4 - SDK 10.8) [Support]

  [loaded] com.symantec.kext.ips (3.9.2f1 - SDK 10.8) [Support]

  [loaded] com.symantec.kext.pf (5.7.1f4 - SDK 10.8) [Support]

 

Launch Agents: ℹ️

  [invalid?] all-wcprops [Support]

  [invalid?] entries [Support]

  [invalid?] com.qvod.agent.plist.svn-base [Support]

  [not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

  [running] com.adobe.AdobeCreativeCloud.plist [Support]

  [invalid?] com.genieo.engine.plist Adware! [Remove]

  [loaded] com.google.keystone.agent.plist [Support]

  [invalid?] com.logmein.hamachimb.plist [Support]

  [loaded] com.oracle.java.Java-Updater.plist [Support]

  [running] com.qvod.agent.plist [Support]

  [loaded] com.symantec.errorreporter-periodicagent.plist [Support]

  [loaded] com.symantec.nis.application.plist [Support]

  [running] com.symantec.uiagent.application.plist [Support]

 

Launch Daemons: ℹ️

  [loaded] com.adobe.fpsaud.plist [Support]

  [loaded] com.google.keystone.daemon.plist [Support]

  [invalid?] com.logmein.hamachi.plist [Support]

  [loaded] com.microsoft.office.licensing.helper.plist [Support]

  [loaded] com.oracle.java.Helper-Tool.plist [Support]

  [running] com.symantec.deepsight-extractor.plist [Support]

  [failed] com.symantec.errorreporter-periodic.plist [Support]

  [loaded] com.symantec.liveupdate.daemon.ondemand.plist [Support]

  [loaded] com.symantec.liveupdate.daemon.plist [Support]

  [not loaded] com.symantec.nav.migrateqtf.plist [Support]

  [running] com.symantec.sharedsettings.plist [Support]

  [running] com.symantec.symdaemon.plist [Support]

 

User Launch Agents: ℹ️

  [loaded] com.adobe.AAM.Updater-1.0.plist [Support]

  [loaded] com.adobe.ARM.[...].plist [Support]

  [loaded] com.adobe.ARM.[...].plist [Support]

  [invalid?] com.Hyperlync.HubManager.plist [Support]

  [invalid?] com.nero.HSMMonitor.plist [Support]

 

User Login Items: ℹ️

  EarthDesk Core Application (/Users/[redacted]/Library/PreferencePanes/EarthDesk.prefPane/Contents/Resource s/EarthDesk Core.app)

 

Internet Plug-ins: ℹ️

  o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]

  QvodPlayerPlugin: Version: 1.0 - SDK 10.8 [Support]

  Unity Web Player: Version: UnityPlayer version 3.5.5f4 - SDK 10.6 [Support]

  Default Browser: Version: 600 - SDK 10.10

  AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Support]

  FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 [Support]

  AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]

  Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

  Flash Player: Version: 15.0.0.223 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235

  QuickTime Plugin: Version: 7.7.3

  googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]

  AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]

  CANONiMAGEGATEWAYDL: Version: 3.1.0.2 [Support]

  NortonInternetSecurityBF: Version: 1.10.0 - SDK 10.6 [Support]

  QvodBrowserPlugin: Version: 1.0 - SDK 10.8 [Support]

  JavaAppletPlugin: Version: Java 8 Update 25 Check version

 

User internet Plug-ins: ℹ️

  aThunderPlugIn: Version: Unknown

 

Safari Extensions: ℹ️

  Norton Internet Security

 

3rd Party Preference Panes: ℹ️

  EarthDesk  [Support]

  Flash Player  [Support]

  Java  [Support]

  Norton\nQuickMenu  [Support]

 

Time Machine: ℹ️

  Skip System Files: NO

  Mobile backups: OFF

  Auto backup: YES

  Volumes being backed up:

  Macintosh HD: Disk size: 999.35 GB Disk used: 80.77 GB

  Destinations:

  Data [Network]

  Total size: 2.00 TB

  Total number of backups: 62

  Oldest backup: 2014-03-19 17:41:23 +0000

  Last backup: 2014-12-10 21:38:22 +0000

  Size of backup disk: Adequate

  Backup size 2.00 TB > (Disk used 80.77 GB X 3)

 

Top Processes by CPU: ℹ️

      99% EarthDesk Core

      27% Dock

      13% mds

      3% WindowServer

      0% loginwindow

 

Top Processes by Memory: ℹ️

  520 MB EarthDesk Core

  301 MB SymDaemon

  172 MB Google Chrome

  150 MB Safari

  133 MB com.apple.WebKit.WebContent

 

Virtual Memory Information: ℹ️

  14.55 GB Free RAM

  4.30 GB Active RAM

  898 MB Inactive RAM

  1.72 GB Wired RAM

  2.80 GB Page-ins

  0 B Page-outs

 

Diagnostics Information: ℹ️

  Dec 10, 2014, 09:43:57 AM Kernel_2014-12-10-094357_[redacted]s-iMac-3.panic [Details]

  Dec 10, 2014, 09:43:38 AM Self test - passed

  Dec 10, 2014, 12:54:15 AM EarthDesk Core_2014-12-10-005415_[redacted]s-iMac-3.cpu_resource.diag [Details]

  Dec 10, 2014, 12:11:13 AM SymDaemon_2014-12-10-001113_[redacted]s-iMac-3.crash

  Dec 9, 2014, 06:20:42 PM SymDaemon_2014-12-09-182042_[redacted]s-iMac-3.crash

  Dec 9, 2014, 04:11:57 PM EarthDesk Core_2014-12-09-161157_[redacted]s-iMac-3.cpu_resource.diag [Details]

  Dec 9, 2014, 06:38:29 AM EarthDesk Core_2014-12-09-063829_[redacted]s-iMac-3.cpu_resource.diag [Details]

  Dec 9, 2014, 03:17:11 AM EarthDesk Core_2014-12-09-031711_[redacted]s-iMac-3.cpu_resource.diag [Details]

  Dec 9, 2014, 03:13:23 AM Kernel_2014-12-09-031323_[redacted]s-iMac-3.panic [Details]

  Dec 9, 2014, 02:20:37 AM SymDaemon_2014-12-09-022037_[redacted]s-iMac-3.crash

  Dec 8, 2014, 06:36:48 PM EarthDesk Core_2014-12-08-183648_[redacted]s-iMac-3.cpu_resource.diag [Details]

  Dec 2, 2014, 03:38:35 PM Kernel_2014-12-02-153835_[redacted]s-iMac-3.panic [Details]

 

iMac, 10.10.1 (14B25)

Posted on Dec 10, 2014 2:21 PM

by Kappy,Solvedanswer
Kappy Kappy
Level 10 (271,794 points)
Desktops
A:

Sorry, but this isn't a panic report.

 

Please quit or kill Earthdesk Core. I suggest you also uninstall any Norton software.

Posted on Dec 10, 2014 2:33 PM

Close
OICU_812

Q: kernel panic after yosemite update

  • All replies
  • Helpful answers

  • by Kappy,Solvedanswer

    Kappy Kappy Dec 10, 2014 2:33 PM in response to OICU_812
    Level 10 (271,794 points)
    Desktops
    Dec 10, 2014 2:33 PM in response to OICU_812

    Sorry, but this isn't a panic report.

     

    Please quit or kill Earthdesk Core. I suggest you also uninstall any Norton software.

  • by OICU_812,

    OICU_812 OICU_812 Dec 10, 2014 2:46 PM in response to Kappy
    Level 1 (0 points)
    Dec 10, 2014 2:46 PM in response to Kappy

    I have stopped the Earthdesk Core. I thought it was presenting a problem. Not sure I understand why I should uninstall Norton. Thank you for your help!

  • by Kappy,

    Kappy Kappy Dec 10, 2014 2:55 PM in response to OICU_812
    Level 10 (271,794 points)
    Desktops
    Dec 10, 2014 2:55 PM in response to OICU_812

    EarthDesk Core is either crashed and may have started the panic, but in any case is using all your CPU time and slowing down the computer.

     

    Norton isn't needed and its components may slow down the computer or even cause panics. Unless you need to have anti-malware software installed because of your employer, then I would not bother with it.

     

    If you need to scan your disk for malware then use ClamXAV instead. Most attacks these days are from internet sites.

     

    Helpful Links Regarding Malware Problems

     

    If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.

     

    Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.

     

    The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.

     

    Fix Some Browser Pop-ups That Take Over Safari.

     

    Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.

     

    Quit Safari

     

    Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.

     

    Relaunch Safari

     

    If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.

     

    This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

     

    An excellent link to read is Tom Reed's Mac Malware Guide.

    Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.

    See these Apple articles:

     

      Mac OS X Snow Leopard and malware detection

      OS X Lion- Protect your Mac from malware

      OS X Mountain Lion- Protect your Mac from malware

      OS X Mavericks- Protect your Mac from malware

      About file quarantine in OS X

     

    If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)

     

    From user Joe Bailey comes this equally useful advice:

     

    The facts are:

     

    1. There is no anti-malware software that can detect 100% of the malware out there.

    2. There is no anti-malware that can detect everything targeting the Mac.

    3. The very best way to prevent the most attacks is for you as the user to be aware that

         the most successful malware attacks rely on very sophisticated social engineering

         techniques preying on human avarice, ****, and fear.

    4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on

        your computer is intended to entice you to install their malware thinking it is a

        protection against malware.

    5. Some of the anti-malware products on the market are worse than the malware

        from which they purport to protect you.

    6. Be cautious where you go on the internet.

    7. Only download anything from sites you know are safe.

    8. Avoid links you receive in email, always be suspicious even if you get something

        you think is from a friend, but you were not expecting.

    9. If there is any question in your mind, then assume it is malware.

  • by OICU_812,

    OICU_812 OICU_812 Dec 10, 2014 2:59 PM in response to Kappy
    Level 1 (0 points)
    Dec 10, 2014 2:59 PM in response to Kappy

    Kappy, I've had this iMac for about 2 years and didn't think I needed it. My ISP provides the free software, so I thought it should be downloaded. I really appreciate your expert opinion and Norton is no more....

  • by Kappy,

    Kappy Kappy Dec 10, 2014 3:08 PM in response to OICU_812
    Level 10 (271,794 points)
    Desktops
    Dec 10, 2014 3:08 PM in response to OICU_812

    And, I assume you meant all the Symantec stuff that includes Norton. Beyond that I see nothing special other than the EarthDesk Core software. If you can actually port a panic report I can verify anything that may have been related to EarthDesk Core: Mac OS X- How to log a kernel panic.

  • by OICU_812,

    OICU_812 OICU_812 Dec 10, 2014 3:12 PM in response to Kappy
    Level 1 (0 points)
    Dec 10, 2014 3:12 PM in response to Kappy

    Yes, I used the Symantec Uninstall for Norton.  I will have to learn how to port a panic report and can send. 

  • by Barney-15E,

    Barney-15E Barney-15E Dec 10, 2014 8:22 PM in response to OICU_812
    Level 9 (50,793 points)
    Mac OS X
    Dec 10, 2014 8:22 PM in response to OICU_812

    Hamachi has also been known to cause panics in Yosemite.

     

    Panic logs can be found in Console under System Diagnostic Reports.