Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

When I login to my bank, I get the message: 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. Have new MacBook Air with Yosemite. How to solve this problem?

When I try to login to the website of my bank, I get the following error message:

403 - Forbidden: Access is denied.

You do not have permission to view this directory or page using the credentials that you supplied.


I have a new MacBook Air with OS Yosemite installed.

What is the problem and how can I solve it?

MacBook Air, OS X Yosemite (10.10.1)

Posted on Dec 11, 2014 2:29 AM

Reply
Question marked as Best reply

Posted on Dec 11, 2014 7:33 AM

From the Safari menu bar, select

Safari Preferences... Privacy Remove All Website Data...

and confirm. Test.

4 replies

Dec 11, 2014 7:49 AM in response to Linc Davis

I did it all and then quit and restarted Safari. Logged in at the bank. No change. The same error message.


Additional info. In windows with the Internet Explorer, I could login and look around with any computer. But as soon as I wanted to do a transaction, I could only do that from a computer with a certificate installed. Hope this helps.

Dec 11, 2014 8:30 AM in response to Dave Vlam

Some websites require a special client certficate for access. If you don't have that certficate, you'll have to contact the site operator to find out how to get one.

Sometimes the problem is caused by a web server that is configured to request an optional client certificate. Safari treats the request as mandatory. In that case, other browsers such as Firefox and Chrome may be able to connect to the site, because they ignore the request.

The first time you were prompted for a certificate, you may have clicked through a dialog that requested access to the Apple certificate in your keychain that is used to secure the iMessage service. In that case, you may be able to regain access to the site in Safari by doing as follows.

Back up all data.

Double-click anywhere in the line below on this page to select it:

com.apple.idms.appleid.prd

Copy the selected text to the Clipboard by pressing the key combination command-C.

Launch the Keychain Access application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.

Paste into the search field in the Keychain Access window by clicking in it and pressing the key combination command-V. An item may appear in the list of keychain items. The Name will begin with string you searched for, and the Kind will be "certificate."

Delete the item by selecting it and pressing the delete key. It will be recreated automatically the next time you launch the Messages or FaceTime application.

The next time you visit a site that prompts for an optional client certificate, cancel out of the prompt. You may have to do this several times before the server stops asking.

Credit for this idea to Christian Braukmueller of SAP.

When I login to my bank, I get the message: 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. Have new MacBook Air with Yosemite. How to solve this problem?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.