Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Yosemite and Canon MX310 scanner are incompatible

I recently installed Yosemite OS on my Mini Mac (2011). Till then my Canon MX310 scanned and printed fine. Now it does not scan any longer and I get this message:

Cannot communicate with scanner for these reasons:

- Scanner is turned off.

- USB cable is disconnected.

It prints fine, no problems.

I looked for a possible solution and found that the Canon site does not list version 10.10 for the MX310. Can I thus assume that my printer/scanner is now obsolete and not compatible with my computer. If this is the case I am seriously peeved that I downloaded Yosemite. This is not my only problem with Yosemite.

Question: Does anyone know how to fix this?

Mac mini (Mid 2011), Mac OS X (10.7.5)

Posted on Dec 11, 2014 4:47 AM

Reply
Question marked as Best reply

Posted on Dec 11, 2014 12:29 PM

To scan you will need the Canon ICA driver for your MX. Here is a link to the 10.9 package that should install and work on 10.10


http://support-au.canon.com.au/contents/AU/EN/0100213314.html

56 replies

May 30, 2015 5:53 PM in response to wordswork

Unfortunately the scanner is not compatible. I already posted exactly what OS I am using and what exact Canon driver is NOT compatible. Older Canon printer driver works fine with OS 10.10.3

See my post from May 14, 2015

It is a huge shame that a short driver fix from Canon or from Apple is that blatantly ignore. The Microsoft arrogance of the mid 90s repeated.

Jun 4, 2015 12:56 PM in response to novocom

2 things:

- yes, canon is VERY arrogant. They adviced me to buy a new Canon printer even though this one is perfect. Canon said they will NOT fix the driver issue. There is VueScan software/driver that works, but it costs $30 if you need to buy it legally.

- Printer is working perfectly. Just go and download the driver earlier version, meaning for OSX 10.9 - you should be in printing biz bro.


Apple is also arrogant, for leaving us stranded. They write a lot of 3rd party drivers for the OSX, why not this one? Makes me not wanna buy new apple computer products but switch to Chrome.

Jun 13, 2015 12:05 PM in response to raf2ael

Nope, doesn't work. You write: "

"System preferences ---> Printers & Scanners --> Scan --> Open Scanner --> Show details --> Scan

It works perfectly well."

Until here I can follow you: System preferences ---> Printers & Scanners --> Scan --> Open Scanner --> BLANK = all greyed out dialogue box opening"

What driver version do you have? My "Printer Proxy" states Version 10.3 (482.2). I heard that you may be able to backdate your versions and that may work. Thanks.


Jun 13, 2015 1:57 PM in response to raf2ael

Greyed out = nothing is accessible. When clicking Open Scanner the next "greyed out" window (with no access to the greyed out option) has these three listed: "Hide Details", "Overview", "Scan" (-there is no "Show Details" only "Hide Details")

What exact OSX and what exact Canon Printer/Scanner driver do you use? Please share this important detail.

Jun 13, 2015 3:18 PM in response to gregorreti

I am running Yosemite, I have no idea where to find the Pixma MX 310 drivers.

Found the driver: 11.7.0.0


If you hit "Hide Details" it will take you to the window with "Show Details" on it, but no need to go back given that you are were you should be.

Try hitting the "Overview" key, it will tell the scanner to show you what's inside it, then you can hit "Scan" and there you go.

Now, is your computer plug to the printer? Is the printer on in Scan? is there some document in the scanner bed? If the three questions are positive and you don't get to scan, then there is a problem, 'cause my system works perfectly well as does the system of the friend that show me this way.

Yosemite and Canon MX310 scanner are incompatible

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.