Mother emailed me gift card
Neither codes are working to redeem
iPhone 6, iOS 8.1.2
User profile for user:
pedro d
User level:
Community Specialist
Hello there, Court_Jester15.
When having issues redeeming Gift Cards or Gift Certificates, the followign Knowledge Base article offers how to contact Support:
If you can't redeem your iTunes Gift Card or code - Apple Support
Use your camera
In some countries, you can use the camera on your Mac or iOS device to redeem your gift card. If you can't use your camera to redeem your gift card, you can still enter the code manually.
Make sure you’re typing the right characters
If you enter the code manually, make sure you're typing the right characters. Some letters and numbers look alike, so it’s easy to mix them up. Here are some examples:
Contact iTunes Store Support
If the code is completely scratched off or you still can't redeem your gift card, contact iTunes Support:
- Go to the iTunes Store support page and choose your country.
- From the menu on the left, choose Contact Support.
- Click Contact iTunes Store Support.
- Follow the instructions.
iTunes Store Support might ask you to send these things:
- Image of the full front and back of your gift card
- Sales receipt showing when your card was purchased
- Serial number from your gift card
You can find the serial number on the back of your gift card. Depending on the type of card you have, the number might appear in different places. Here are some examples:
Serial number begins with “GCA”
Serial number begins with “60”
Serial number begins with “60” (Australia Gift Cards)
Serial number begins with “EPY”
Serial number begins with “PBH”
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.