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my iphone s4 64GB on/off switch is not working and wifi not getting switch on

my iphone s4 64GB on/off switch is not working and wifi not getting switch on

iPhone 4S, iOS 8.1.2

Posted on Dec 11, 2014 11:18 PM

Reply
1 reply

Dec 14, 2014 6:46 AM in response to gurwant kaur

Hello gurwant kaur,



Welcome to the Apple Support Communities. I understand that you are experiencing issues with Wi-Fi on your iPhone 4s, as well as with your Sleep/Wake button. To troubleshoot the Wi-Fi issue, we’ll first need to see if we can get that button working. To do so, check out the steps in the following resource:


Get help with buttons and switches on your iPhone, iPad, or iPod touch - Apple Support

http://support.apple.com/en-us/HT203017


If the Sleep/Wake button doesn't work

On iPhone 6 and iPhone 6 Plus, the Sleep/Wake button is on the right side of the device, near the top. On earlier models, the Sleep/Wake button is on the top of the device, toward the right side.


If the Sleep/Wake button isn't working and your iOS device is on, follow these steps:


1. Press and hold the Sleep/Wake button.

2. If you see "slide to power off," turn off your device and then turn it on again.

3. If you can't turn off your device, try to reset it.

4. If the Sleep/Wake button still doesn't respond, follow these steps and test again:

- Check for debris or dirt around the Sleep/Wake button and clean it with a soft cloth.

- Remove any case or film.


If you can't turn on your iOS device, connect it to an A/C adapter. When your device is charged, try the steps above again. If the battery is extremely low on power, your device might display a black screen for up to 10 minutes (up to 20 minutes for iPad) before you see a charging indicator on the screen.


If you have an iPhone 5 and the Sleep/Wake button still isn't working, or works intermittently, you might be eligible for this replacement program.


If you've followed the steps above and the Sleep/Wake button still doesn't respond, if it works intermittently, or if it's damaged, contact Apple Support to set up service.



Thanks,


Matt M.

my iphone s4 64GB on/off switch is not working and wifi not getting switch on

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