MacBook Pro "Message Import" Mail - Spinning wheel

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eevster Author

Level 1

8 points

MacBook Pro "Message Import" Mail - Spinning wheel

Hello everyone,

I am having a problem with my MacBook Pro.

I turned the power button on and then a window opened saying:

"Message Import

Welcome to Mail

To use the new features in Mail, your existing Mail messages need to be imported into the new version the first time you use Mail. This might take a few minutes. You won't be able to use Mail until the import is finished.

Click Continue to import your messages now, or click Cancel to import later."

So I am clicking Continue but it won't let me click as the colourful spinning wheel won't stop. Same thing when I try to click Cancel. It won't let me click either on the top bar where the Apple icon is, Finder, etc.

I have tried to "Force Quit" but when I click force quit on "Mail (not responding)" the screen is blue and the colourful spinning wheel is still going and going and it still won't let me click anything in the top bar..

Please let me know what I can do to stop the spinning wheel.

Thank you so much in advance for your help!

Best wishes!

Posted on Dec 12, 2014 4:18 AM

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Answer 1

BDAqua

Level 10

250,259 points

Dec 13, 2014 11:51 AM in response to eevster

Did you upgrade Mail or the OS???

What version of OSX are you running?

"Try Disk Utility

1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*

3. Click the First Aid tab.

4. Select your Mac OS X volume.

5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."

http://docs.info.apple.com/article.html?artnum=106214

Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive & clear caches.)

If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

If 10.7.0 or later...

Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.

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