My iCloud email account suddenly will not accept emails sent from my work account. The rejection reads "Success delivery receipts not accepted." I need to be able to communicate between accounts as my colleagues must have access to my personal email address. I cannot change the relevant email settings on my work account. Can I change something on my iCloud email account to accept these emails? Thank you.
iPad Air, iOS 8.1.2
Seeing the same bounce message from Small Business Server 2011 which runs Exchange 2010. Nothing has changed on server this week and all emails to me.com are bouncing.
st11p00mm-smtpin008.mac.com #550 5.7.1 Success delivery receipts not accepted: <redacted>@me.com ##
st11p00mm-smtpin008.mac.com rejected your message to the following e-mail addresses:
<redacted> (<redacted>@me.com)
st11p00mm-smtpin008.mac.com gave this error:
Success delivery receipts not accepted: <redacted>@me.com
Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery.
Yes, that's the message I'm getting. This is a new development as I used to send multiple emails back and forth between my work account and my icloud account every week. Did iCloud make some sort of change recently? I can still send emails from my work account to my gmail account.
This is a mistake by Apple.
Their mail server is advertising "250-DSN" - that it supports DSN (Delivery service notifications / aka "Success delivery receipts"):-
220 nk11p00mm-smtpin018.mac.com -- Server ESMTP (Oracle Communications Messaging Server 7.0.5.33.0 64bit (built Aug 27 2014))
EHLO srve.com
250-nk11p00mm-smtpin018.mac.com
250-8BITMIME
250-PIPELINING
250-CHUNKING
250-DSN
250-ENHANCEDSTATUSCODES
250-EXPN
250-HELP
250-XADR
250-XSTA
250-XCIR
250-XGEN
250-XLOOP 053BF41F60FB376D6B57BCE14409B410
250-STARTTLS
250-ETRN
250-NO-SOLICITING
250 SIZE 28311552
However - if you use that, it rejects your mail:
>>> DATA
<<< 550 5.7.1 Success delivery receipts not accepted: recipient@icloud.com
550 5.1.1 <recipient@icloud.com>... User unknown
<<< 554 5.5.0 No recipients have been specified.
This is taking place for all icloud, mac.com and other apple-related emails.
Thank you. I hope they fix it soon.
Certainly hope that they do fix as I'm losing mails as well. Same mail is Ok if sent via another account which then forwards it.
Hope Apple have the technical ability to capture the e-mails they have lost for me.
I have this problem as well. It started suddenly on December 5 with 3 different clients, all of whom have communicated with me without problem in the past.
I was just on the line now with Apple support. I was told by a senior tech advisor that iCloud does not support the delivery receipt feature and so this is a problem at the client end, which does not seem logical to me given my circs outlined above. I am not prepared to contact my clients and tell them that they should change their system if they want to continue to send me business.
I was advised that iCloud is not meant for businesses and is meant solely for average consumers. If enough people complain they might look at it. Otherwise, and in reality, it is my problem. I was told if it does my iCloud email does not work for me I will have to find another email service. Wow.
Anyone feeling the cold chill of Microsoft circa 1992? I am a big Apple consumer but at this point it appears the Trillion Dollar company is just not trying.
What did they say when you pointed out that their SMTP server is advertising that it does support delivery receipts ("250-DSN" - that's their server advertising that it accepts and honors "Delivery Service Notifications") ? It's a violation of SMTP standards to advertise support for something then 5xx reject people who use it.
If they don't want to do DSN, they have to stop telling people they do DSN, then connecting servers won't ask for it...
<Edited by Host>
Yeah, this is definitely not an email client issue. This is completely server related.
I’m running into the same issue with a couple of my customers who had no idea I wasn‘t receiving their emails. (Their email system hides bounces automatically.) I suppose if all of us contact Apple support to make them aware of this problem, something is more likely to happen.
Ugh, it might not be meant for businesses to use, but my client does not use it...they email tonnes of their clients who do use it though.
This is "change how you would normally email someone or the email won't get through".
I am getting the same error when I email to @mac.com or @icloud.com
yes i am having the same issue. i just forwarded the error message that someone sent me in a separate email to the local small business team.
steve
This is so sad and disappointing. I work as a Network Engineer for a school district and our emails now are not accepted to some of our families. We are not a business and we are not turning off DSN. This was a poor move for them. It really affects their customers and their ability to utilize their products....
I Am having same problem. This is really, really bad news for me. Lots of headaches and lost business. i sure would like to see a fix from Apple really soon. Had to switch to gmail. im not happy about it.
I spoke to Apple on Friday. A senior advisor said it was not Apple; it was that my employer had changed its security settings, and I should contact my employer. I disputed this analysis pointing to the number of replies to this post from people saying they also had the same problem with their icoud email accounts. My complaint was noted, but I'm not encouraged given Apple's denial of responsibility.
I have the same problem:
I can send email from my iPhone to my computer
I receive email from Apple to my iPhone.
I cannot sent email from my computer to my iPhone; which worked in the past.
I am replaying on the email received from my iPhone, see error message below.
Error Message from my computer:
Recipient address: x.y@icloud.com
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp; 550 5.7.1 Success delivery receipts not accepted: x.y@icloud.com
Remote system: dns; mx5.mail.icloud.com (TCP|10.23.118.207|43408|17.172.34.69|25)
"Success delivery receipts not accepted"
