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clarke2
Level 1 (0 points)

Q: ? Virus

I have a mac 10x (refurbished). Recently I have been getting a screen from bluegratic.info asking me to call 1-877-535-0106 because my computer is infected with a virus. The only way to get this off my screen is to force quit safari . A part of this address is Trojan.Fakeav-Download.Help?

iMac, Mac OS X (10.4.11)

Posted on Dec 12, 2014 1:10 PM

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clarke2

Q: ? Virus

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  • by stedman1,

    stedman1 stedman1 Dec 12, 2014 1:13 PM in response to clarke2
    Level 9 (74,303 points)
    Apple Watch
    Dec 12, 2014 1:13 PM in response to clarke2

    Restart Safari while holding the Shift key. Also check the Apple article below.

    Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support

  • by thomas_r.,

    thomas_r. thomas_r. Dec 13, 2014 4:21 AM in response to clarke2
    Level 7 (30,944 points)
    Mac OS X
    Dec 13, 2014 4:21 AM in response to clarke2

    This is not a virus or anything else that is installed on your computer, it's just a scam pop-up being displayed by a bad website. See:

     

    http://www.adwaremedic.com/kb/scampopups.php

     

    If you called the phone number and followed any of the instructions they gave you, please let us know exactly what those instructions were and what you did. If you gave them your credit card number or allowed them to have remote access to your computer, that's very bad, and you'll need to take additional measures.

     

    (Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

  • by clarke2,

    clarke2 clarke2 Dec 13, 2014 10:30 AM in response to clarke2
    Level 1 (0 points)
    Dec 13, 2014 10:30 AM in response to clarke2

    Thanks for the replies: I did force quit safari and then held down the shift key to restart the computer. This did fix the problem for about 10 minutes and then it came back again....I  just shut the computer down cause I am so frustrated with this but I will try again and hopefully this will fix the issue. No, I did not call the number.

  • by thomas_r.,

    thomas_r. thomas_r. Dec 13, 2014 11:46 AM in response to clarke2
    Level 7 (30,944 points)
    Mac OS X
    Dec 13, 2014 11:46 AM in response to clarke2

    clarke2 wrote:

     

    I did force quit safari and then held down the shift key to restart the computer. This did fix the problem for about 10 minutes and then it came back again....

     

    That's probably a result of some page that you are visiting frequently. Take note of the page you're on when this appears, and then avoid that page in the future. If that page is a legit site, you should consider alerting the site owner to the problem, as it may have been hacked.

     

    If the problem keeps happening regardless of what site you're on, you may have something more going on. One possibility would be adware, in which case my Adware Removal Guide should help.

     

    (Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)