Can not upgrade Netflix!

Trying to upgrade the subscription as well. I just cancelled the Basic subscription on iTunes but it says I still have access to my subscription until July 19. So I guess I have to wait until then to change my subscription to the Premium package. And since the ATV4 does not support 4K or Dolby Atmos, I may just have to subscribe using my XB1S.

Too little info...

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OK... We have the NetFlix / iTunes part. Now what Apple device(s) are you using? Mac(s), iOS Device(s)<-(includes AppleTV)??

The deal is, we need to get your question moved to the forum where you might get the quickest and best help - your question has been posted in a relatively low traffic forum - Using ASC (How to use this website) - and we need the aforementioned to best ask our gracious Hosts to move it appropriately.

your turn

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OK !! Big picture complete... now of this goes to the "iTunes Store" forum. It should end up near the top of the list. I did search around a bit for a similar issue, and nothing leaped off the title list of results, so it may be a new or specific to you issue.

best o' luck

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Visit https://www.netflix.com/ChangePlan to change your plan details. You'll need to sign in under your account, but you'll be able to change it from here whether or not you're paying through iTunes.

This does not work. You can change your plan, Netflix says your plans has been changed and then no change is reflected in Account info.

Dumb. Really dumb.

So why hasn't anyone at iTunes updated the offering to existing Netflix customers who purchased the service through iTunes before the 4k content was available.

iTunes is the payment "station" - they will charge whatever service you subscribe to. The changes need to be made within the account of the service you are subscribed to - in this case: Netflix.

It might take 24 hours for the changes to be put through/reflected. That would be a Netflix problem.

I've got exactly the same problem. No option to upgrade to 4K through a iTunes Netflix account. When you try to do it through a web browser direct with netflix, it says it worked, but it does not change anything. Spent three days trying to do this. Apple say ' talk to Netflix' Netflix say 'talk to Apple'. Currently on hold to Netflix (currently 13mins despite them telling me it would be one min). Might be better to cancel my subscription and try another route to 4K. Don't bother subscribing to Netflix through iTunes, it does not work for 4K UHD. I'm might to try direct to Netflix or another 4K service. Somebody please tell me I have got this wrong.

Sorry, I can't help further as I do not have a Netflix account or a 4K Mac.

If you read the fine print on the Netflix site, it says if you subscribed to the basic plan through iTunes before I think May 2014, then you have to cancel your subscription and resubscribe to be able to upgrade your account. I'm not sure why, probably they are phasing out letting people go thru iTunes, I'm guessing because Apple takes a fee and because they grandfathered us on the old plan price, so if you do this, you'd have to pay the extra $1 per month if you wanted to go back to the basic plan. The problem I have with this is that I worry I will lose my list, and all the data as far as suggestions based on what I've watched.

UPDATE: See below:

Note:Customers whose membership began before 5/10/2014 are only able to access the 2 screens plan. If these customer would like to change their plan, they must cancel through iTunes and then restart their account through iTunes. Customers whose memberships started on or after 5/10/2014 are able to see all available plans and have the option to change plans through iTunes.

Having same issue. Were you able to retain your watch lists, etc after getting the 4k account?