Vodafone Mobile Broadband unexpectedly quit

Hi,

Open the Console App in Applications/Utilities.

Use the reveal triangle on User Diagnostic Reports.

In here should be the Crash logs for the apps that have crashed.

The logs can be very long and not all of it is useful in this situation.

Copy the bits from the top to the first 10 lines of the section called "Binary Images" as these are the last to load and may contain clues.

So that will be the App info at th top

The OS version just under that.

The info about which thread Crashed and the memory state followed by the threads themselves

You need to show us the x86 state bit as some can read that.

The Binary Images example. This is from a Messages app crash. Unless you have th window very wide the items do not fit a line in Console.

I have highlighted the sort of info we want.

Messages is called iChat by the System hence the number 8 being shown as the Version Number.

You can see the last highlighted line is about the text style which is limited to Balloons in Yosemite.

Messages uses a link with the Contacts App (Address Book) which is why that shows near the top.

The Binary Images go on forever (it seems) and it will list every app and sub part of those that have been started by the system.

We then needs the bottom four paragraphs and lists.

9:51 pm Saturday; December 13, 2014

Hi,

My example just happened to be the Messages App that I had crash info.

I was looking for this Info (but regarding your Vodaphone app)

Time Awake Since Boot: 1000 seconds

Then the Thread that crashed (in this Mail Crash that is Thread 0)

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libobjc.A.dylib 0x00007fff8be9f0e9 objc_msgSend + 41

1 com.apple.AppKit 0x00007fff8d87389d -[NSView _postBoundsChangeNotification] + 143

2 com.apple.AppKit 0x00007fff8d8736da -[NSView translateOriginToPoint:] + 287

3 com.apple.AppKit 0x00007fff8d750580 -[NSClipView _immediateScrollToPoint:] + 2015

4 com.apple.AppKit 0x00007fff8d74fcfa -[NSClipView scrollToPoint:] + 241

5 com.apple.AppKit 0x00007fff8d872b4e -[NSScrollView scrollClipView:toPoint:] + 75

6 com.apple.AppKit 0x00007fff8d754909 -[NSClipView _scrollTo:animateScroll:flashScrollerKnobs:] + 1682

7 com.apple.AppKit 0x00007fff8d754090 -[NSClipView _reflectDocumentViewFrameChange] + 128

8 com.apple.AppKit 0x00007fff8d71da91 -[NSView _postFrameChangeNotification] + 206

9 com.apple.AppKit 0x00007fff8d7258db -[NSView setFrameSize:] + 2059

10 com.apple.MailUI 0x00007fff91533850 -[MUICollectionView setFrameSize:] + 105

11 com.apple.AppKit 0x00007fff8d724fc3 -[NSView setFrame:] + 464

12 com.apple.MailUI 0x00007fff9153421c -[MUICollectionView _updateGeometryIfNeeded] + 850

13 com.apple.MailUI 0x00007fff9153502f -[MUICollectionView scrollToCellAtIndex:constrainScroll:] + 504

14 com.apple.mail 0x0000000107d5a9c0 0x107d0f000 + 309696

15 com.apple.mail 0x0000000107d5a016 0x107d0f000 + 307222

16 com.apple.mail 0x0000000107d31fb3 0x107d0f000 + 143283

17 com.apple.Foundation 0x00007fff8c737a03 NSKeyValueNotifyObserver + 382

18 com.apple.Foundation 0x00007fff8c776036 -[NSObject(NSKeyValueObservingPrivate) _notifyObserversForKeyPath:change:] + 1142

19 com.apple.AppKit 0x00007fff8d7736fa -[NSController _notifyObserversForKeyPath:change:] + 206

20 com.apple.AppKit 0x00007fff8d86f482 -[NSArrayController didChangeValuesForArrangedKeys:objectKeys:indexKeys:] + 54

21 com.apple.AppKit 0x00007fff8d77353f -[NSArrayController setContent:] + 768

22 com.apple.mail 0x0000000107d2fdf5 0x107d0f000 + 134645

23 com.apple.Foundation 0x00007fff8c7768aa -[NSObject(NSKeyValueCoding) setValue:forKey:] + 395

24 com.apple.AppKit 0x00007fff8d77c9f1 -[NSObjectParameterBinder _updateObject:observedController:observedKeyPath:context:] + 1618

25 com.apple.AppKit 0x00007fff8d773a83 -[NSObject(NSKeyValueBindingCreation) bind:toObject:withKeyPath:options:] + 758

26 com.apple.mail 0x0000000107d58fe8 0x107d0f000 + 303080

27 com.apple.mail 0x0000000107d69ef8 0x107d0f000 + 372472

28 com.apple.CoreFoundation 0x00007fff86306cdc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

29 com.apple.CoreFoundation 0x00007fff861f8244 _CFXNotificationPost + 3140

30 com.apple.Foundation 0x00007fff8c730c31 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

31 com.apple.mail 0x0000000107d69b3e 0x107d0f000 + 371518

32 com.apple.Foundation 0x00007fff8c86b0d8 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7

33 com.apple.Foundation 0x00007fff8c757695 -[NSBlockOperation main] + 97

34 com.apple.Foundation 0x00007fff8c73632c -[__NSOperationInternal _start:] + 653

35 com.apple.Foundation 0x00007fff8c735f33 __NSOQSchedule_f + 184

36 libdispatch.dylib 0x00007fff91f02c13 _dispatch_client_callout + 8

37 libdispatch.dylib 0x00007fff91f0ecbf _dispatch_main_queue_callback_4CF + 861

38 com.apple.CoreFoundation 0x00007fff8629dc79 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

39 com.apple.CoreFoundation 0x00007fff8625a30f __CFRunLoopRun + 2159

40 com.apple.CoreFoundation 0x00007fff86259858 CFRunLoopRunSpecific + 296

41 com.apple.HIToolbox 0x00007fff8faf8bcf RunCurrentEventLoopInMode + 235

42 com.apple.HIToolbox 0x00007fff8faf884e ReceiveNextEventCommon + 179

43 com.apple.HIToolbox 0x00007fff8faf878b _BlockUntilNextEventMatchingListInModeWithFilter + 71

44 com.apple.AppKit 0x00007fff8d6f17b1 _DPSNextEvent + 964

45 com.apple.AppKit 0x00007fff8d6f0f60 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194

46 com.apple.AppKit 0x00007fff8d6e4db3 -[NSApplication run] + 594

47 com.apple.AppKit 0x00007fff8d6d0244 NSApplicationMain + 1832

48 libdyld.dylib 0x00007fff8608d5c9 start + 1

In th first Quote box we hopefully will show the OS version and the version of the App.

We then need someone who knows to say whether the two are compatible.

That and the Binary Images will hopefully show what is up.

I have spotted nothing obvious yet.

8:04 pm Sunday; December 14, 2014

I missed the edit time limit to "Quote" the first section.

A Further look.

You have this line

0x265000 - 0x272fff +de.novamedia.NMNetworkTools (25472) <5071FE7B-8F00-3FD4-84A1-877407981466> /Applications/Vodafone Mobile Broadband.app/Contents/Frameworks/NMNetworkTools.framework/Versions/A/NMNetwork Tools

It mentions what it is (a German novamedia item) and that it is in Applications/Vodaphone Mobile Broadband.app/Contents/Frameworks and so on.

The fact that are so many of these Frameworks in the App that are being used and not having them placed anywhere else on the System does concern me a little.

Some have been put in Hard Drive Name/Library/Frameworks (/Library/Frameworks in the Log) which is where I would expect them.

I would have expected the choice to use the Mobile Broadband to show up in System Preferences > Network and not require you to run the app.

Did Vodaphone say where any of these parts of the app where supposed to be ?

Are you required to run the app to make the connection or is that part of th initial set up procedure ?

8:21 pm Sunday; December 14, 2014

Hi,

I must admit to not using Vodaphone one but I have used a Netgear Wifi Dongle before and that was Plug and Play.

That begs the question what the Vodaphone App is for ?

9:16 pm Sunday; December 14, 2014

Hi. I have exactly the same problem (with identical crash report).

The dongle and the software used to work properly, but suddenly it begun to crash and now the dongle is useless.

The only thing that happened in the meanwhile is that I received an Air Port Time Capsule, but I can't understand any possible relation!

Angelo

Hi,

The Airport is WiFI.

The Dongle is non Standard (to the Mac) Wifi

Presumably the Software makes sure the Dongle is used and there is now a conflict.

7:43 pm Monday; February 9, 2015