mbriones15
Level 1 (0 points)

Q: can't connect airplay on my device. no airplay icon on itunes LCD window. need help to set up my airplay so i can play it on my device.

I'm trying to set up my apple tv airplay . there's no airplay icon on my iTunes LCD  window or on my phone. on my phone I went to settings, then control center there's still no airplay icon. need help to set it up. thank you.

Posted on Dec 13, 2014 10:58 AM

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mbriones15

Q: can't connect airplay on my device. no airplay icon on itunes LCD window. need help to set up my airplay so i can play it on my de ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 13, 2014 11:12 AM in response to mbriones15
    Level 10 (104,506 points)
    Apple TV
    Dec 13, 2014 11:12 AM in response to mbriones15

    Welcome to the Apple Community.

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.