claytonfromsan francisco
Level 1 (0 points)

Q: charging issues ford sync

I have an iPhone 5S, and a 2013 Ford Focus. After I updated to ios8, I did have to pair my phone as a new device. The Bluetooth seems to be working. The issue I have now is that when I plug the charger into the phone, I get a message saying that the power supply is unsupported, and then my phone doesn't charge. I asked someone about this before, and they said it had something to do with the door locking system. I used to either open and close the door, or disconnect and reconnect, and then it would work. Today, no matter what I did, I could not get the phone to charge. I drive for Lyft, and my phone died right in the middle of a ride, and then I could not get the phone to charge again, at all. So disappointing.

iPhone 5s, iOS 8.1.2

Posted on Dec 13, 2014 1:19 PM

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claytonfromsan francisco

Q: charging issues ford sync

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  • by sterling r,

    sterling r sterling r Dec 15, 2014 8:31 AM in response to claytonfromsan francisco
    Community Specialists
    Dec 15, 2014 8:31 AM in response to claytonfromsan francisco

    Hello there Clayton,

     

    If you are still getting this error message when you have a 3rd USB cable connected, you can use the troubleshooting in the following article to help resolve the issue:

     

    If you need help with iPhone, iPad, or iPod touch accessories

    Update your software

    Install the latest version of iOS. You can see which version is on your iPhone by going to the About screen.

    Disconnect and inspect the accessory, then restart your device

    1. Disconnect the accessory and turn it off, if possible.
    2. Inspect the connection between the accessory and device and make sure that no debris or other damage is present.
    3. Restart your iOS device by turning it off, then back on. When the Home screen appears, reconnect the accessory.

    Try a different device

    Make sure the issue is with the accessory, if possible. Always use an identical or similar, compatible device with the accessory you're troubleshooting.

    • If there's static coming from the left audio channel when you use headphones, try connecting the headphones to a similar device.
    • If the device isn't syncing when connected to the dock, connect it directly to the computer using the Apple 30-pin to USB Cable or try another USB port.
    • If you're using Lightning to 30-pin Adapter in a connection chain, try using the same adapter on a similar or identical device.

    Restore iPhone, iPad, or iPod touch

    Restore your iOS device. You should rarely need to use this step with an accessory issue. If the issue only affects a third-party accessory, contact the manufacturer before restoring the device.

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling