Application ( Anime Studio Pro 10 ) suddenly refuses to startup

Question

Application ( Anime Studio Pro 10 ) suddenly refuses to startup

Hi all,

I don' t know if many of you use Anime Studio Pro 10, but this is what happened:

Over the past few weeks, I have been working on several animations in Anime Studio and all went well until yesterday.

Today I started to work - as my client needs these animations by the end of the week - but when clicking the icon in the dock, Anime Studio begins to load but then suddenly quits.

I tried several times, then decided to uninstall any related file ( except my animations of course ) and reinstalled a fresh copy.

This didn' t solve it, so I assume there' s something else playing up.

I didn' t install other software over the past few days, so I wonder what is happening.

Not sure if I have to post the entire logfile here, but below are some parts of it.

I do hope anyone can help me out here ...

Regards,

Peter

Parts of logfile:

Process: Anime Studio [2893]

Path: /Applications/Anime Studio Pro.app/Contents/MacOS/Anime Studio

Identifier: com.smithmicro.AnimeStudioProApp

Version: 10.1.1 (34F7)

Code Type: X86-64 (Native)

Parent Process: launchd [159]

Responsible: Anime Studio [2893]

User ID: 501

Date/Time: 2014-12-14 19:14:21.668 +0100

OS Version: Mac OS X 10.9.5 (13F34)

Report Version: 11

Anonymous UUID: E741862D-AC28-DD43-148A-4A8696D80011

Crashed Thread: 7

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

VM Regions Near 0:

-->

__TEXT 0000000100000000-000000010086b000 [ 8620K] r-x/rwx SM=COW /Applications/Anime Studio Pro.app/Contents/MacOS/Anime Studio

And this:

Thread 7 Crashed:

0 libsystem_c.dylib 0x00007fff8319f732 strlen + 18

1 libsystem_c.dylib 0x00007fff831f8e9d strdup + 18

And this:

Thread 7 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x000000010c06c000 rcx: 0x0000000000000000 rdx: 0x0000000000000000

rdi: 0x0000000000000000 rsi: 0x000000010bf710f8 rbp: 0x000000010c06bc10 rsp: 0x000000010c06bc10

r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000021 r11: 0x0000000000000021

r12: 0x000000000000d937 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x000000010bdf22f0

rip: 0x00007fff8319f732 rfl: 0x0000000000010246 cr2: 0x0000000000000000

Logical CPU: 0

Error Code: 0x00000004

Trap Number: 14

Posted on Dec 14, 2014 11:34 AM

Reply

Answer 1

Dec 14, 2014 7:17 PM in response to Peter lembrechts

Hello Peter,

My software did something similar just yesterday on 10.6.8

Process: Anime Studio [1054] Path: /Applications/Anime Studio Pro.app/Contents/MacOS/Anime Studio Identifier: com.smithmicro.AnimeStudioProApp Version: 10.1.1 (34F7) Code Type: X86-64 (Native) Parent Process: launchd [130] Date/Time: 2014-12-14 17:00:53.084 +1100 OS Version: Mac OS X 10.6.8 (10K549) Report Version: 6 Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000 Crashed Thread: 3 Thread 0: Dispatch queue: com.apple.main-thread 0 libSystem.B.dylib

My 3rd thread crashed and I have had trouble before with libSystem.B.dylib

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Answer 2

Eric Root

Level 10

685,221 points

Dec 15, 2014 9:54 AM in response to Peter lembrechts

Does it do the same thing if you start it from the Applications folder?

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Answer 3

Dec 15, 2014 10:00 AM in response to Eric Root

Hi Eric,

It seems the problem is solved by now.

Around noon ( here in Belgium) , it suddenly started to work again, but I had posted a support ticket at the developers site yesterday and got an answer about half an hour ago.

This is what they said:

A recent update to Mac OS Security has changed some behavior. We have needed online updates in place now, which should allow you to launch and use the software.

Before Launching

Shut down your system

Start your system

Launch Safari and make sure you are not blocking Scripting

Launch the application and let me know if you still get the error.

If you were offline you may need to reactivate the software.

John Csaky | Customer/Tech Support

Smith Micro Software, Inc.

Hope all is solved ! 🙂

Peter

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