Apple digital av adapter problem

Hello Allecra,

Thanks for the question. After reviewing your post, it sounds like you are having trouble with a Digital AV Adapter. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.

About Apple Digital AV Adapters for iPhone, iPad, and iPod touch - Apple Support

Troubleshooting

If you encounter an issue using the Apple Digital AV Adapter or VGA Adapter:

• Disconnect and reconnect the adapter from the iOS device and display.
• Connect directly to the TV, projector, or external display using a known-good VGA or HDMI cable.
• Remove any VGA or HDMI extension cables or converters.
• Note that accessories that convert a VGA or HDMI signal to other video formats (DVI, Composite, Component) are not supported.
• Ensure that you are using the latest version of iOS. Some Apple Digital AV Adapters require iOS 5.1 or later.

When using an Apple Digital AV Adapter manufactured before early 2012 with iPad (3rd generation), you may see the "This accessory is not supported" alert. Dismissing the alert will allow you to use the adapter.

For optimal performance, you may need to adjust the video resolution or settings for your display. If your display offers an "auto detect" or "factory default" setting, you may be able to use these options to optimize video resolution and display.

Thanks for using Apple Support Communities.

Have a nice day,

Mario

Disconnect the adapter and reset your iPad then try again. Press and hold both the Home button and the Sleep/Wake button continuously until the Apple logo appears. Then release the button and let the device restart. You will not lose data doing this. It's like a computer reboot.