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Dec 16, 2014 9:11 AM in response to XxBUDxXby judysings,★HelpfulHi XxBUDxX,
Welcome to the Support Communities! If your software update for your iPhone was interrupted, try restarting the device and connecting to a different Wi-Fi network. Here are some basic troubleshooting steps for Wi-Fi connectivity:
iOS: Troubleshooting Wi-Fi networks and connections - Apple Support
http://support.apple.com/en-us/TS1398Once you have an internet connection, you should be able to continue with your update. If not, you may need to follow the steps below:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263If you can't update or restore your iPhone, iPad, or iPod touch
You can put your iOS device into recovery mode, then restore it using iTunes.
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
- iTunes doesn't recognize your device or says it's in recovery mode.
- You see the Apple logo onscreen for several minutes with no progress bar.
- You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
- Turn off your device and leave it off.
- Plug in your device's USB cable to a computer with iTunes.
- Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.

- When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.
I hope this information helps ....
- Judy

