Teizer
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Q: Having recent connectivity issues with AirPlay, it won't connect with Apple devices when promptedi have had no problems with AirPlay from my tablet until recently. I bring up the AirPlay button on my tablet, ipad 3, and I see the AirPlay button. I pl

i recently have been problem with my AppleTV. I select the AirPlay button on my ipad3 and select AppleTV below my iPad selection. The tablet thinks for a little bit, about 5 seconds, and then gives up, deselecting the AppleTV button and refreshing automatically to display on my tablet. My spouse has the same issue at the same time with her ipad air. All software is up to date and re verified wifi. The AppleTV can still stream from its internal apps. Seems like the only problem is AirPlay.

 

any ideas to fix this problem?

Apple TV (3rd generation), iOS 8.1.2

Posted on Dec 14, 2014 7:03 PM

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Q: Having recent connectivity issues with AirPlay, it won't connect with Apple devices when promptedi have had no problems with AirPl ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 15, 2014 8:54 AM in response to Teizer
    Level 10 (104,506 points)
    Apple TV
    Dec 15, 2014 8:54 AM in response to Teizer

    Welcome to the Apple Community.

     

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.