imessage fault post 8.1.2 update

Question

Level 1

0 points

imessage fault post 8.1.2 update

Folks,

I'm having an issue with imessges not sending since updating to OS 8.1.2. If I turn off the imessage features in settings, it does not automatically default to the mms option. Instead I just get an error message saying I must be signed in for imessage. Ultimately it means I can't send any message - imessage or mms. I've tried turning off my phone, deleting conversations, turning on and off the imessage as well as the mms features in settings but nothing has worked. It's been stuck this way since Saturday afternoon when I did my update.

Any advice on how to resolve this one?

Cheers!

C

iPhone 5s, iOS 8.1.2

Posted on Dec 15, 2014 1:42 AM

Reply

Answer 1

chuck_3rd

Community Specialist

Dec 16, 2014 10:18 AM in response to clare177

Hello clare177,

Thanks for using Apple Support Communities.

To troubleshoot this issue where you're unable to send messages, please follow the steps in the article below.

To resolve issues with sending and receiving iMessages, follow these steps

Check iMessage system status for current service issues.

Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.

Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.

iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.

Restart your device.

Tap Settings > General > Reset > Reset Network Settings on your iPhone.

If you still can't send or receive an iMessage, follow these steps

Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.

Make sure that the contact you're trying to send a message to is registered with iMessage.

If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.

If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.

Back up and restore your device as new.

Cheers,

Alex H.

Reply