popevalleyboy

Q: Apple TV won't wake up for AirPlay request

Apple TV repeatedly won't appear in AirPlay menus on phones, iPads or iMacs.  Only on restart can I get it to appear.  It then works normally until the ATV goes to sleep again.  What can be done?

iMac, Mac OS X (10.7.3)

Posted on Dec 15, 2014 10:25 AM

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Q: Apple TV won't wake up for AirPlay request

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  • by Aldur300,

    Aldur300 Aldur300 May 20, 2015 10:56 AM in response to Straightbourbon
    Level 1 (0 points)
    May 20, 2015 10:56 AM in response to Straightbourbon

    Hey guys, being back from work I've done some more testing.

     

    First my ATV model:

    Model:                                      A1427

    Software:                                  7.2 (7512)

    4th and 5th digit of the serial:     JD

     

    My setup:

    Internet ---- Router ---------- Managed Switch ------------ Win 8.1 PC (DHCP)

                              \--wlan-- iPhone 6 (DHCP)             \---- iMac (DHCP)

                                                                                \---- ATV (Static IP)

     

    Test:

    1. Situation today after work with full initial setup ----> No ATV connectivity, Bonjour services not announced
    2. Disconnect Switch from Router ----> No internet at ATV
    3. Restart ATV ----> Only two icons visible, no Movies, TV Shows etc.
    4. Put ATV to sleep manually
    5. Wait 5 minutes
    6. Check bonjour services from iMac ----> All expected visible except bonjour proxy
    7. Use iTunes at iMac to run a video via AirPlay ----> ATV wakes up and working
    8. Disconnect Router from internet, connect router back to managed switch ----> Still not internet at ATV, but connected to Router
    9. Put ATV to sleep manually
    10. Wait 5 min
    11. Check bonjour service from iMac and iPhone -----> All expected visible except bonjour proxy
    12. Sync iPhone 6 scream via AirPlay ------> ATV wakes up and working
    13. Connect internet to router ----> Back to initial setup with internet, all ATV home screen icons back
    14. Put ATV to sleep manually
    15. Wait 1 min
    16. Check bonjour service from iMac and iPhone -----> All expected visible but no IP addresses
    17. Try to sync iPhone ----> Failing
    18. Try to connect via Remote APP ----> Failing
    19. Wait another few minutes ----> All bonjour services gone

     

    So I can confirm Straightbourbon's test outcome.

  • by jjkraw,

    jjkraw jjkraw May 20, 2015 11:05 AM in response to Aldur300
    Level 2 (336 points)
    Apple TV
    May 20, 2015 11:05 AM in response to Aldur300

    Just to post the scorecard we have on serial numbers (4th & 5th digits) so far:

     

    JD, JF showing this behavior.

    HK, JJ, KF not showing this behavior.

     

    Based on the serial numbers I can assume that neither of your units is under support anymore. At a minimum, I'd suggest both of you reporting what you see in detail to http://www.apple.com/feedback/.

     

    Aldur, if I'm interpreting your picture correctly, the ATV is wired, right?

  • by Aldur300,

    Aldur300 Aldur300 May 20, 2015 11:14 AM in response to jjkraw
    Level 1 (0 points)
    May 20, 2015 11:14 AM in response to jjkraw

    Yes it is wired. Did many tests yesterday also wireless and directly wired to router instead of the switch. Same behaviour...

     

    Don't know if this is of interest. I've just checked the port statistics for the ATV after it disappeared:

    Capture.PNG

    It is still sending broadcast and multicast packets, the numbers keep growing, but it receives no answer. No clue if this means something

  • by Aldur300,

    Aldur300 Aldur300 May 20, 2015 11:34 AM in response to Aldur300
    Level 1 (0 points)
    May 20, 2015 11:34 AM in response to Aldur300

    Ups, sorry. I think it is the other way around. The manual say:

    Sent Displays the details of the packets transmitted on the port.

    So it is being send to the ATV, never mind.

  • by Straightbourbon,

    Straightbourbon Straightbourbon May 20, 2015 11:51 AM in response to Aldur300
    Level 1 (0 points)
    May 20, 2015 11:51 AM in response to Aldur300

    Great job in being so thorough when documenting your tests. This is very valuable input.

     

    My feeling at this point (from what we have seen so far) is that ATVs with 4th and 5th digit of the serial in the JD through JF range should have been part of the recall. I've got a new Apple TV ordered and on the way. When it gets here, I'll see what that one does. If it works the way it is supposed to, then I guess we will have our answer.

  • by Aldur300,

    Aldur300 Aldur300 May 20, 2015 12:29 PM in response to Straightbourbon
    Level 1 (0 points)
    May 20, 2015 12:29 PM in response to Straightbourbon

    Thanks.

     

    Yeah, I think so too. It is much appreciated, keep us updated.

  • by Aldur300,

    Aldur300 Aldur300 May 24, 2015 4:34 AM in response to Straightbourbon
    Level 1 (0 points)
    May 24, 2015 4:34 AM in response to Straightbourbon

    Meanwhile I've downgraded the firmware to version 6.1.4 (AppleTV3,1_5.3_10B809_Restore.ipsw). And guess what, everything is working fine, even the sleep proxy... So it is certainly not any malfunction of the hardware...

  • by jjkraw,

    jjkraw jjkraw May 24, 2015 5:43 AM in response to Aldur300
    Level 2 (336 points)
    Apple TV
    May 24, 2015 5:43 AM in response to Aldur300

    I wonder if these changes have anything to do with anything...

  • by Straightbourbon,

    Straightbourbon Straightbourbon May 25, 2015 5:57 PM in response to Aldur300
    Level 1 (0 points)
    May 25, 2015 5:57 PM in response to Aldur300

    I would not go so far to say that it is certainly not any malfunction of the hardware. It does not surprise me that downgrading the firmware fixes the problem, as my Apple TV used to work fine before the version 7 firmware came out. But on some ATV units, maybe even most, the firmware downgrade is not necessary. Those ATVs behave properly when sleeping regardless of the firmware version.

     

    This may seem unlikely, but it is possible that the newer firmware is incompatible with some specific hardware revisions. When Apple first "broke" this, and my Apple TV stopped responding properly when in sleep mode, I was sure that a new version of the firmware would come out and "fix" what they broke. But that never happened. The reason why I think that never happened is possibly because not all ATV hardware was affected in the same way by the new firmware.

     

    My new ATV arrives tomorrow. I am anxious to see how it behaves.

     

    As for jjkraw's link to the new features that support the ability to stream content from an Apple device to Apple TV even if the devices are on different networks, that may certainly have something to do with this. But - I have tried all different combinations of blue tooth on/off on Apple TV and other iOS devices, and it seems to make no difference. I have seen some users report that bluetooth enabled does make a difference in the availability of Apple TV in the airplay list on iOS devices, but for me, it does not.

  • by popevalleyboy,

    popevalleyboy popevalleyboy May 25, 2015 6:15 PM in response to Straightbourbon
    Level 1 (0 points)
    iTunes
    May 25, 2015 6:15 PM in response to Straightbourbon

    My AppleTV has been performing more normally recently, but I do have to reset it every so often. My Bluetooth settings never affected  whether or not it would  wake up.

  • by Straightbourbon,

    Straightbourbon Straightbourbon May 26, 2015 6:14 AM in response to popevalleyboy
    Level 1 (0 points)
    May 26, 2015 6:14 AM in response to popevalleyboy

    Can you provide the 4th and 5th digits of your ATV serial number?

     

    We're keeping track of which hardware revisions sleep properly, and which ones do not.

     

    The scorecard we have on serial numbers (4th & 5th digits) so far:

    JD, JF showing this behavior. (BAD)

    HK, JJ, KF not showing this behavior. (GOOD)

     

    Many thanks!

  • by Straightbourbon,

    Straightbourbon Straightbourbon May 26, 2015 1:16 PM in response to popevalleyboy
    Level 1 (0 points)
    May 26, 2015 1:16 PM in response to popevalleyboy

    Well, so much for my hypothesis that the newer ATV firmware was incompatible with specific hardware revisions!

     

    I just got a new ATV and connected it to my network. I did minimal configuration. (Connected via WiFi). Here's how it came setup:

     

    Model: A1469

    4th and 5th digits of serial number: PD

    ATV Software: 7.0.3 (6917)

     

    I started pinging the ATV. So far, so good. Then I put the ATV in sleep, and the pings stopped within 15 seconds! Also, ATV does not show up anymore in Airplay listing on iOS devices.

     

    I went ahead and reset the new ATV to factory default and let it do all the updates. It is now running software version 7.2 (7512).

     

    Same problem! When I put the ATV to sleep, pings stop within 15-20 seconds, and ATV is no longer listed in Airplay on iOS devices (iPod, iPod touch, iPhone, etc.)

     

    Perhaps we should start keeping a tally of which users have Apple routers and which do not? My next hypothesis is that it is either something to do with the router settings, or the router itself does not support something that Apple is doing. Knowing Apple, it kind of makes sense that they expect you to buy all Apple stuff for your network too.

  • by Straightbourbon,

    Straightbourbon Straightbourbon May 27, 2015 8:41 AM in response to Straightbourbon
    Level 1 (0 points)
    May 27, 2015 8:41 AM in response to Straightbourbon

    The other thing I noticed is that my ATV seems to be popping in and out of the bonjour device list ever 30 minutes. Note that even when it is on the list using the dns-sd -B _raop._tcp command, it is NOT pingable. It does pop in and out of the airplay list on iOS devices, and in iTunes. If I try to connect to it when it shows up in the airplay list on the iOS device or iTunes, it FAILS to connect. (Timeout.) This is the NEW Apple TV that I just bought, but my old one does this on my network as well. I played around with a bunch of settings on my linksys router yesterday, but none of the router changes made any difference.

     

    C:\Users\Frank40636>dns-sd -B _raop._tcp

    Browsing for _raop._tcp

    Timestamp     A/R Flags if Domain                    Service Type              Instance Name

    7:40:40.928  Add     2 18 local.                    _raop._tcp.               001CB3AB59C1@Patio

    7:40:40.944  Add     2 18 local.                    _raop._tcp.               001B63233F53@Living Room

    7:40:40.959  Add     2 18 local.                    _raop._tcp.               0014516DA87F@Basement

    7:50:41.194  Add     2 18 local.                    _raop._tcp.               68644B1263CE@Apple TV

    8:20:39.261  Rmv     0 18 local.                    _raop._tcp.               68644B1263CE@Apple TV

    8:20:40.945  Add     2 18 local.                    _raop._tcp.               68644B1263CE@Apple TV

    8:50:39.245  Rmv     0 18 local.                    _raop._tcp.               68644B1263CE@Apple TV

    8:50:41.148  Add     2 18 local.                    _raop._tcp.               68644B1263CE@Apple TV

    9:20:39.244  Rmv     0 18 local.                    _raop._tcp.               68644B1263CE@Apple TV

    9:20:41.038  Add     2 18 local.                    _raop._tcp.               68644B1263CE@Apple TV

    9:50:39.219  Rmv     0 18 local.                    _raop._tcp.               68644B1263CE@Apple TV

    9:50:41.028  Add     2 18 local.                    _raop._tcp.               68644B1263CE@Apple TV

    10:20:39.218  Rmv     0 18 local.                    _raop._tcp.               68644B1263CE@Apple TV

    10:20:41.324  Add     2 18 local.                    _raop._tcp.               68644B1263CE@Apple TV

  • by dreohio99,

    dreohio99 dreohio99 May 27, 2015 9:20 PM in response to Straightbourbon
    Level 1 (0 points)
    May 27, 2015 9:20 PM in response to Straightbourbon

    Thanks, wol worked like a charm.

  • by dreohio99,

    dreohio99 dreohio99 May 27, 2015 9:51 PM in response to Straightbourbon
    Level 1 (0 points)
    May 27, 2015 9:51 PM in response to Straightbourbon

    My fourth and fifth digits are LD and I experience the same deep sleep problem. The Wake On Lan work-around did work for me though. My AppleTV is connected wirelessly to my ASUS RT-68U router. the only other Apple device on my network is my iPad.

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