I recently used a giftcard to purchase an itunes giftcard of the same amount but both the pin and card number that were given in the email say they are not valid. How do I redeem this email version of a giftcard?
Start with the article below to make sure you are entering the information correctly because some characters may look similar to another and can cause the issue. If you are still having issue then you may want to contact Apple for additional support and the article will walk you though that.