Email sync problem between iPad Air and iPhone 6+

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Email sync problem between iPad Air and iPhone 6+

Hello,

I have a user that travels quite a bit. We use Office 365 Enterprise
for our emails. He is reporting email sync issues between iPhone and iPad. Meaning
sometimes he will receive emails on the iPhone but not on the iPad or vice versa.
Both devices use the same AT&T network. Does anyone out there have any
suggestions as to what may be causing the sync problem between devices? I am
not sure if the devices ever have the same emails on the inbox. Does this make
sense? I will be happy to provide any other information if needed.

Thank you!

iPad Air, iOS 8.1.2, iPhone 6 plus

Posted on Dec 15, 2014 12:57 PM

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Answer 1

Matt_M.

Community Operations

Dec 16, 2014 2:16 PM in response to daniel hkn

Hey daniel hkn,

Thanks for the question. It sounds like the email account may be configured and setup as a POP account. If so, check out this resource:

Using a POP account with more than one device - Apple Support

http://support.apple.com/en-us/HT201855

When using the same POP email account on more than one device, email messages may appear only on the first device that receives them. This occurs when an email client is configured to automatically remove email from the server after an email client has received it. You can configure your iPhone, iPad, iPod touch, or Mac either to keep a copy of the email on the server, remove it after a certain number of days have passed, or keep it until you move it from your inbox.

Thanks,

Matt M.

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