Norton Anti-virus-Unable to Live Update (Virus Def) Error/Java 1.4.2

I'll be first in line to install an antivirus program
when someone can demonstrate to me that it is
necessary.

Depending on the life you lead, in some cases the reasons are not technical but legal. There are some companies and educational institutions that have learned hard lessons about viruses, or have learned from other organizations' disasters, so their IT departments enforce a blanket policy that all computers must have anti-viral software as part of terms of use. They don't know enough about the Mac to trust it, or they don't want to risk Mac users being carriers of viruses between PC users.

I have also seen vendor contracts where if you are going to do business with a company to do a job for them, part of the contract you sign has a security clause stipulating not only that you have the means and procedures to safeguard confidential information (think lost government laptops with your data on them) but when you sign you are also certifying that you are running anti-virus software. They just want to keep the stuff off their network and they don't make exceptions for Macs, for whatever reason.

Now, if you're just doing your own little thing in your house with your Mac and making web sites with your buddies and doing a little Warcraft at night then you might think that's all ridiculous, and it kind of is, but other parts of society have different requirements.

Well, I'm just doing my own little thing right here in my own house and I don't even make websites or play Warcraft. So I'm not about to install and hassle with an antivirus app given the present state of the world with respect to the conspicuous lack of Mac viruses.

Regards,
Steve M.

Then you're pretty much doing the right thing avoiding the pains of antivirus, for your situation. 🙂

you updated to the latest version of QuickTime?

If you are refering to me, no I have not. Still on 7.0.3 and not 7.1.3. Thats funny tho cause I dont ever remmber updating to 7.0. Maybe it came with my version of Tiger last year.

was a version of QuickTime...might have been
7.0...that killed some Adobe components and Norton
online updates. The problem was fixed when the next
version (7.1?) of QuickTime came out, and then
LiveUpdate worked perfectly and so did the affected
Adobe components.

Ok, that sounds like a great tip based on real experience. Guess I will try inloading Quicktime 7.1.3. I try to avoid 49MB size updates as I have such a slow dial-in connection speed. Ugh!

If you've got a current version of QuickTime, then
this was a shot in the dark at the wrong problem. But
if it helps...........

Thanks for shooting, Network.

Ran

Ok, I installed Quitktime 7.0. Tried Liveupdate NAV def. last night and they inloaded first time no problem. However, keep in mind that last week prior to having QT 7.0, on the second or third try I had gotten the NAV Def. 20MB LIveupdate to inload, so, I can't state that QT 7.0 made andy differrence or not.

I still believe it had to to with the amount of traffic and Symantecs servers timing out. I dunno.

There is still next week to go. If they in-load next week then that will be two weeks in a row and will be the appearance of normal operations.

Howhow I hope it works for you.

Ran

Ran

Ok, I installed Quitktime 7.0. Tried Liveupdate NAV
def. last night and they inloaded first time no
problem. However, keep in mind that last week prior
to having QT 7.0

Let me clarify. My post talked about a problem that occurred with QuickTime 7.0 and fixed in a later update. If you are saying that you didn't have QuickTime 7 in the first place, then my suggestion might not apply at all.

But hey, if it's working, that's good...

Here is the final response I received from Symantec on this LiveUpdate issue:

"Edward, please note that, Symantec is aware of this issue and currently working on it to resolve this issue. Soon, you will be able to update everything using LiveUpdate.

I strongly recommend that you provide a feedback which will assist our company determine where our faults are located and also note that many updates and changes to our products and services are due to customer feedback. Should you wish to provide additional comments regarding any Symantec product or service, please use the Symantec Feedback Website..."

We went through about 5 email exchanges (remove/reinstall NAV, fix permissions, close other apps, etc., all of which I had done previously) before I received the acknowledgment. Does this actually mean that they know of the problem, or is it a pacifier? Who knows. The proof will occur when a fix is distributed.

Ed

Veeery iiiiinteresting!

For the first time an acknowledgment from Symantec that there is a problem!

I wonder.

Cheers,

Klaus

Hello all,

I have waited a week since Norton’s promise to fix their problem with LiveUpdate. I have just reinstalled NAVM, and lo & behold! It worked, it flawlessly updated everything, including my version 10.0 to 10.1.1

Will this be the end of it?

Let’s keep our fingers crossed...

Cheers,

Klaus

Klaus, good to hear. Things were going better fro me til this past week and I'm back to the same ole "there was error updating" with the 11.4 Mb NAV def. liveupdate.

I have yet to do any of the suggestions their reprsentatives have suggested to me( same as all posted here ) and will wait another few weeks in hope that it will resolve itself as it supperficially( apparrently ) has done every so often( sporradiacally ) for me. ArrggHH!

Perhaps this 11.4 Mb is the update to my program to help it get regular liveupdates. I dunno.

Ran

So it seems like Symantec has fixed something at its
own end?? I don't know, but am glad Live Update is,
well, "alive" again.
Cheers

Howwow, that is good to hear. However, my experience has left me with feeling of sporadic good, bad as strange. Seems like ever other week the there is a problem or not. Plus there was one 11.4 Mb update on two occasions that I was not able to inload but the following week it 11.4 Mb was not even listed as an update, then another time it was. Ran