HT201363: About Apple ID security questions

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Ayman402

Q: For some reason, I have two rescue emails, but I still cannot reset my questions. I get no option of doing so, please help!

For some reason, I have two rescue emails, but I still cannot reset my questions. I get no option of doing so, please help!

iPad (4th gen) Wi-Fi, iOS 8.1.2

Posted on Dec 15, 2014 1:39 PM

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Q: For some reason, I have two rescue emails, but I still cannot reset my questions. I get no option of doing so, please help!

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  • by Kappy,

    Kappy Kappy Dec 15, 2014 1:40 PM in response to Ayman402
    Level 10 (270,222 points)
    Desktops
    Dec 15, 2014 1:40 PM in response to Ayman402

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a rescue email address or a Security Questions issue, then see:

             If you forgot the answers to your Apple ID security questions - Apple Support.

             Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.